Client Service Associate
Jackson Hewitt - 3124•Marble Falls, TX
About The Position
The Client Service Associate is the friendly point of contact for visitors to the offices, helping ensure exceptional client experiences and providing essential support. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The organization welcomes applicants regardless of work background or experience level.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
Nice To Haves
- Prior customer service or sales experience is preferred but not required.
Responsibilities
- Engage with clients and help ensure a positive client experience.
- Confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Performance-based bonus.
- Company parties.
- Flexible schedule.
- Corporate discount program.
- Opportunities for advancement within the organization or as a tax professional.
- Free tax preparation training and PTIN registration.
- Free continuing tax education.
- Enrolled Agent materials and testing reimbursement.
- Discounted Friends and Family tax returns (terms apply).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
