Registered Client Service Associate

Morgan Stanley•Westlake Village, CA

5d•$34,320 - $90,000

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams on a daily basis. Through regular client interactions, they build trusted relationships and help clients with everyday needs, leading with a client-first mindset.

Requirements

High school diploma or equivalency.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Strong attention to detail, superior organizational skills, and ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time-management skills.
Ability to work as a team player and collaborate with others.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.

Nice To Haves

College degree.
Two or more years of industry experience.

Responsibilities

Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients and/or FAs or PWAs.
Answer general non-investment-related account questions, including relaying stock positions and account balances.
Enter profile information or pre-fill account documentation in a clerical capacity at the direction of clients and/or FAs or PWAs.
Educate clients about or enroll them in digital tools, such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the FA, PWA, or team.
Provide existing clients with details about their account information, such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA, PWA, or team.
Support the marketing strategy of FAs, PWAs, and teams, including website maintenance.
Assist FAs, PWAs, and teams in delivering against their business plans and client service models.
Remain current on policies, procedures, and new platforms.
Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound phone calls or make outbound calls with service-request updates, including scheduling follow-up calls as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Assist with general in-office support functions, such as copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the FA or PWA.