Registered Client Service Associate

Morgan Stanley • West Conshohocken, PA

4d

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams in their daily work. Through regular client interactions, they build trusted relationships and help clients with everyday needs, using a client-first approach and strong interpersonal skills.

The role provides client and administrative support, including assisting with client relationships and account servicing, processing money movement transactions, answering general non-investment account questions, maintaining account information and documentation in a clerical capacity, and helping clients use digital tools. Associates also support advisor business plans and marketing strategies, maintain current knowledge of firm policies and platforms, and participate in firm initiatives and projects.

Administrative duties include handling phone calls and service updates, coordinating calendars and meeting logistics, maintaining travel itineraries, preparing expense reports, and providing general in-office support. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong organizational skills, attention to detail, and ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Nice To Haves

• College degree.
• Two or more years of industry experience.

Responsibilities

• Support Financial Advisors, Private Wealth Advisors, and their teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients or the advisor team.
• Answer general non-investment-related questions about client accounts, including providing stock positions and account balances.
• Enter profile information or pre-fill account documentation in a clerical capacity at the direction of clients or the advisor team.
• Educate or enroll clients in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
• Provide existing clients with details about their account information, including investment objectives and risk tolerance.
• Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the advisor team.
• Support the advisors’ marketing strategy, including website maintenance.
• Assist advisors and teams in delivering against their business plans and client service models.
• Remain current on firm policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
• Answer inbound phone calls and make outbound calls with service-request updates, including scheduling follow-up calls as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office support, including copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the Financial Advisor or Private Wealth Advisor.

Benefits

• Comprehensive employee benefits and perks.
• Support for employees and their families throughout their work-life journey.
• Opportunities to move about the business for employees who demonstrate passion and grit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED