Client Service Associate

Raymond James•Louisville, KY

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role involves frequent client interactions across phone, email, in-person, virtual, and mail channels, along with organizing and tracking multiple detailed tasks amid changing priorities and deadlines in a fast-paced environment. The associate supports client account servicing, financial transactions, documentation, reporting, recordkeeping, and advisor marketing efforts. The position calls for effective communication, accuracy, organization, sound customer service, and the ability to work both independently and as part of a team. Associates are expected to participate in training and professional development and to follow Raymond James’ guiding behaviors and core values.

Requirements

High school diploma or equivalent; high school completion is required.
One or more years of securities industry or related work experience is preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.
Skill with Client Relationship Management (CRM) software or similar contact management software.
Ability to use Excel, including developing spreadsheets for ongoing reporting.
Effective communication across in-person, virtual, phone, and mail channels.
Ability to operate standard office equipment and use software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines.
Ability to identify time-sensitive items, assess competing priorities, proactively follow up on submitted items, and resolve errors, questions, or concerns.
Ability to handle stressful situations and provide a high level of customer service calmly and professionally.
Ability to analyze problems and establish solutions in a fast-paced environment.
Ability to communicate effectively, orally and in writing, with all organizational levels, in person and virtually.
Ability to work independently and as part of a cohesive team.

Nice To Haves

One or more years of securities industry or related work experience.

Responsibilities

Respond to a high volume of daily client interactions, handle basic inquiries, and schedule meetings with prospective and existing clients by phone, in person, virtually, and through mailings.
Provide administrative support to Financial Advisors and the branch office, working independently and within a team.
Process client financial transactions and financial advisor and branch office expenses and expense reports accurately.
Open new client accounts and research client and security information using internal databases and other technologies.
Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
Prepare letters, forms, and reports to service existing clients and support prospecting for new clients.
Prepare business summary reports and client-specific reports for Financial Advisor review.
Create and maintain records and files using Client Relationship Management (CRM) software.
Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in available training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.