Registered Client Service Associate

Morgan Stanley • Greenwood Village, CO

5d • $35,000 - $75,000

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisor teams on a daily basis. Through regular client interactions, they build trusted relationships and help address clients’ everyday needs with a client-first mindset. The role combines client account support, administrative coordination, and assistance with the Financial Advisor teams’ business and service plans.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail-oriented with superior organizational skills and the ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.

Nice To Haves

• College degree.
• Two or more years of industry experience.

Responsibilities

• Support Financial Advisor teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients and/or the Financial Advisor team.
• Answer general non-investment-related questions about client accounts, including relaying stock positions and providing account balances.
• Enter profile information or pre-fill client account documentation in a clerical capacity at the direction of clients and/or the Financial Advisor team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
• Provide existing clients with details about their account information, such as investment objectives and risk tolerance.
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the Financial Advisor team.
• Support the Financial Advisor teams’ marketing strategy, including website maintenance.
• Assist Financial Advisor teams in delivering against their business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
• Answer inbound phone calls and make outbound calls with service-request updates, including scheduling follow-up calls with Financial Advisor teams as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office support functions such as copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the Financial Advisor.

Benefits

• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Health Savings Account
• Dependent Day Care Savings Account
• Life insurance
• Disability and other insurance plans
• Paid time off, including sick leave consistent with state and local law
• Parental leave
• 10 vacation days annually
• 10 paid holidays
• 401(k)
• Short- and long-term disability
• Other employee perks
• Potential eligibility for an annual discretionary incentive compensation award and business-unit incentive compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED