Client Service Associate Jobs

About The Position

Requirements

• Bachelor’s degree in Finance, Financial Planning, Economics, or a related field, or equivalent demonstrated through work experience, training, military experience, or education; the degree is preferred.
• One to two years of experience in financial administration or client service is preferred.
• Strong interpersonal skills and the ability to build effective team and client relationships.
• Professional communication skills and a confident, client-facing presence.
• Highly motivated self-starter with a results-driven mindset.
• Strong organizational abilities, a solution-oriented approach, attention to detail, and comfort working under deadlines.
• Proficiency in Microsoft Office applications.
• Comfort learning new AI applications and understanding appropriate use cases and limitations; continued learning and adaptation are expected as AI technology evolves.
• Proficiency in using AI and digital tools.

Nice To Haves

• Interest in pursuing professional credentials such as the CFP or Series 65; not required.
• Experience with Salesforce, Orion, or eMoney.
• Familiarity with Fidelity or Schwab custodial platforms.
• Candidates with more than the preferred experience may be considered for a Senior Client Service Associate title.

Responsibilities

• Prepare and process prospect and new-client paperwork accurately.
• Track and follow up on fund transfers from external institutions.
• Research and resolve issues with internal departments and third-party vendors.
• Maintain prospect and account information.
• Engage with clients to understand their backgrounds, goals, and financial needs.
• Serve as a primary contact for client inquiries, coordinate next steps, and ensure timely follow-through.
• Prepare and process account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs).
• Maintain accurate client data across Salesforce CRM, custodial platforms, and portfolio accounting systems.
• Gather and organize client information and prepare client meeting materials.
• Complete post-meeting tasks to support a seamless client experience.
• Coordinate with clients’ tax or legal professionals, including reviewing 1099s as needed.
• Review and troubleshoot quarterly statements when required.
• Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, validating outputs for accuracy, privacy, and business alignment.
• Identify and escalate inaccurate information, knowledge gaps, or issues related to digital tools.
• Assist the Advisor Team with operational improvements and process enhancements.
• Support firmwide operational projects and initiatives.
• Communicate process updates, sales information, and operational changes to the team.
• Manage vendor relationships in alignment with Service Level Agreements.
• Contribute to ad hoc projects as assigned.
• Provide backup front-desk support, including answering phones, greeting clients, managing mail, and maintaining organized common areas.
• Demonstrate understanding of Wealth Enhancement Group’s Suitability Guidelines, operational processes, and sales model.
• Maintain working knowledge of financial terminology, products, and industry standards.
• Participate in Client Services meetings and company educational events.

Benefits

• Medical, dental, and vision coverage for eligible full-time employees and their families.
• Health Savings Account with employer contribution and Flexible Spending Accounts for medical, dependent, and transit expenses.
• Employer-paid and voluntary life and AD&D insurance.
• Employer-paid short-term and long-term disability and workers’ compensation.
• 401(k) with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off accrued annually, increasing to 25 days after four years of service.
• 12 paid holidays each year, including 10 predetermined and two floating holidays.
• Paid parental leave and paid caregiver leave; caregiver leave is available after six months of tenure.
• Tuition, licensing, and other credential reimbursement after meeting service requirements.
• Training and professional development.