Registered Client Service Associate

Morgan Stanley•Sarasota, FL

About The Position

Registered Client Service Associates help shape and modernize the client experience by providing an elevated standard of care. The role supports the development and growth of the business by engaging the firm’s capabilities and applying knowledge of its policies, procedures, and services to deliver comprehensive support to clients. The Registered CSA works with Financial Advisors to maintain client relationships, service accounts, prepare meeting materials, support business and marketing activities, and carry out administrative and firm initiatives.

Requirements

Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
High school diploma or equivalency.
Strong industry, product, and branch procedures knowledge.
Exceptional writing, interpersonal, and client service skills.
Detail-oriented, with superior organizational skills and the ability to prioritize tasks.
Strong computer skills and knowledge of Microsoft Office products.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Goal-oriented, self-motivated, and results-driven.
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

Two or more years of industry experience.
College degree.

Responsibilities

Cultivate and enhance new and existing client relationships through active communication, processing requests, resolving inquiries, providing guidance, and keeping client information and documentation current.
Identify and assist with firm services and solutions that support client needs, including banking products and secure digital offerings such as Morgan Stanley Online and Morgan Stanley Mobile.
Confirm authorization and authenticate clients when processing requests.
Onboard and maintain client accounts, including collecting information and documentation, capturing and assessing risk, processing money movement transactions, and handling estate needs.
Input orders at the direction of clients and/or Financial Advisors, and discuss reinvestment options and corporate actions with clients at Financial Advisors’ direction.
Prepare financial plans, client reports, and other materials for client meetings.
Review client account alerts and take appropriate action.
Partner with Financial Advisors to develop a business plan and deliver the client service model.
Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
Participate in available training and education programs, stay current on firm priorities, policies, procedures, and platforms, and attend scheduled targeted or monthly field service professional and/or training calls.
Perform administrative duties supporting Financial Advisors, including telephone coverage, business travel arrangements, client meeting coordination, travel and expense reports, and file and calendar maintenance.
Participate proactively in firm initiatives directed by local management.
Seek opportunities to use firm resources for peer sharing and collaboration with Financial Advisors.