Client Service Associate

Waverly Advisors, LLC • Boulder, CO, CO

6d • Onsite

About The Position

Waverly Advisors is seeking an experienced Client Service Associate for its Boulder, Colorado office. The role is an essential part of the team and regularly serves as a liaison between clients and advisors or financial planners, supporting the firm’s client experience. The successful candidate communicates effectively with clients and team members, demonstrates attention to detail and strong written and verbal communication, and brings an energetic, positive attitude and willingness to learn. Organization, resiliency, flexibility, promptness, and anticipating needs are important across the role’s responsibilities.

The Client Service Associate supports Wealth Advisors in developing and maintaining client relationships and handles a range of client service and administrative work, including account documentation, client requests, meeting preparation, account maintenance with financial custodians, money movement tracking, required minimum distributions, and compliance procedures. Minimal travel is required.

Requirements

• At least 2 years of client service experience in an RIA or Broker/Dealer is strongly preferred.
• Bachelor’s degree in Finance, Business, or a related field, or 5 years of experience in financial services in lieu of a college degree.
• Experience with Schwab, Fidelity, or Pershing is required.
• Proficiency in Microsoft Office.
• Proactive team player who values positive relationships with clients and colleagues.
• Detail-oriented self-starter.
• Highly organized.
• Strong verbal and written communication skills.
• Can-do attitude and willingness to take on tasks of any size.
• Ability to manage demands from multiple people and deadlines.
• Positive attitude and willingness to learn.

Nice To Haves

• Experience with Pershing is strongly preferred.
• Familiarity with portfolio accounting systems and client relationship management software is preferred.
• At least 2 years of client service experience in an RIA or Broker/Dealer is strongly preferred.

Responsibilities

• Serve as a primary point of contact for clients and assist Wealth Advisors in developing and maintaining client relationships.
• Provide client service support for account applications, custodial paperwork, investment advisory agreements, and money movements.
• Respond to internal and external client requests in a timely manner.
• Process client documents, including advisory agreements, account applications, and other custodial paperwork.
• Assist with meeting preparation, including binding and preparing presentation materials.
• Coordinate with the Private Fund team on alternative investment subscriptions and redemptions.
• Work with financial custodians, including Schwab and Fidelity, to establish, maintain, and update client accounts.
• Track and update client-related information in SharePoint and Salesforce, including contact information, investment advisory agreements, notes, correspondence, and other relevant documentation.
• Track information sent to financial custodians to verify receipt and completion of work.
• Help track client money movement requests and communicate related information to Advisors.
• Notify Wealth Advisors when trades are needed in connection with client money movement requests.
• Process clients’ Required Minimum Distributions annually.
• Follow Waverly compliance policies and procedures related to client requests and other matters.
• Perform administrative duties as needed.

Benefits

• Comprehensive health coverage.
• Dental coverage.
• Vision coverage.
• 401(k) retirement plan with match.
• Profit sharing.
• Twelve paid holidays each year.
• An extra vacation day during the employee’s birthday week.
• Responsible Time Off policy with no annual PTO limits, balanced with team responsibilities and business needs.
• Paid sabbatical of four consecutive weeks after seven years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level