Senior Client Service Associate

Waverly Advisors, LLC • Boulder, CO, CO

2d • Onsite

About The Position

Waverly Advisors is seeking an experienced Senior Client Service Associate for its Boulder, Colorado office. This role is an essential part of the client experience and regularly serves as a liaison between clients and advisors or financial planners. The associate supports Wealth Advisors in developing and maintaining client relationships and provides client service and administrative support. The position calls for effective communication, attention to detail, organization, resiliency, flexibility, promptness, and the ability to anticipate needs. The role also requires following Waverly’s compliance policies and procedures. Minimal travel is required.

Waverly Advisors describes its central guiding principle as “Serve” and emphasizes in-depth financial planning and service to clients, colleagues, and communities. The company offers comprehensive health, dental, and vision coverage; a 401(k) plan with match and profit sharing; paid holidays; birthday-week vacation; a flexible Responsible Time Off policy; and a paid sabbatical after seven years of service. Compensation is commensurate with experience.

Requirements

• At least 5 years of client service experience in an RIA or Broker/Dealer is strongly preferred.
• A bachelor’s degree in Finance, Business, or a related field, or 5 years of experience in financial services in lieu of a college degree.
• Experience with Schwab, Fidelity, or Pershing is required.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Ability to manage demands from multiple people and deadlines.
• Ability to work in a team, build positive relationships with clients and colleagues, and maintain a detail-oriented, organized, proactive approach.
• Must be able to sit at a desk and work on a computer for prolonged periods, lift 15 pounds at times, and access and navigate each department at the organization’s facilities.

Nice To Haves

• Experience with Pershing is strongly preferred.
• Familiarity with portfolio accounting systems and client relationship management software is preferred.
• A positive attitude and willingness to learn.

Responsibilities

• Serve as a primary point of contact for clients and assist Wealth Advisors with developing and maintaining client relationships.
• Provide client service support for account applications, custodial paperwork, investment advisory agreements, and money movements.
• Respond to internal and external client requests in a timely manner.
• Process client documents, including advisory agreements, account applications, and other custodial paperwork.
• Assist with meeting preparation, including binding and preparing presentation materials.
• Coordinate with the Private Fund team on alternative investment subscriptions and redemptions.
• Work with financial custodians, including Schwab and Fidelity, to establish, maintain, and update client accounts.
• Track and update client-related information in SharePoint and Salesforce, including contact information, advisory agreements, notes, correspondence, and other relevant documentation.
• Track information sent to financial custodians and verify receipt and completion of work.
• Assist with tracking client money movement requests and communicating that information to Advisors.
• Notify Wealth Advisors when trades are needed in connection with client money movement requests.
• Process clients’ Required Minimum Distributions annually.
• Follow Waverly compliance policies and procedures related to client requests and other matters.
• Perform administrative duties as needed.

Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with match and profit sharing.
• Twelve paid holidays each year.
• An extra vacation day during the employee’s birthday week.
• Responsible Time Off policy with no annual PTO limits, balanced with team responsibilities and business needs.
• Paid sabbatical of four consecutive weeks after seven years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior