Senior Client Service Account Associate

JPMorgan Chase & Co. • Plano, TX

6d • $71,300 - $107,000

About The Position

As a Client Service Account Manager within the Payments team, this role supports a portfolio of large corporate and/or financial institution clients, helping them effectively use Payments Products and Services. The Service organization is a central point of resolution for client business operations. It identifies product and service gaps and development opportunities, and uses client and product expertise to recommend opportunities for growth and efficiency.

Requirements

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present orally and in writing in an organized, clear, and confident manner.
• Ability to manage time effectively in a fast-paced environment, balance competing priorities, and deliver on commitments.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision-making and ability to evaluate risk factors.
• Ability to be flexible with working hours and use virtual connectivity tools, including VDI and the Blackberry/Good mobile suite, when business needs arise.

Responsibilities

• Act as a key advisor to clients, providing advice and consultation on decision-making.
• Serve as the client’s central point of resolution and escalation for service issues, liaising with bank partners to manage those issues.
• Identify and address product and service gaps and development opportunities by leveraging the full array of Treasury Services product capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Adhere to and ensure client compliance with risk policies and practices, and educate clients on new legal, regulatory, and cybersecurity changes.

Benefits

• Competitive total rewards package, including base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed