Senior Client Service Associate

Waverly Advisors • Boulder, CO

1d • Onsite

About The Position

Waverly Advisors is seeking an experienced Senior Client Service Associate for its Boulder, Colorado office. This role is an essential part of the team and serves as a liaison between clients and advisors or financial planners, supporting the firm’s client experience and guiding principle of service. The successful candidate communicates effectively with clients and colleagues, pays close attention to detail, and brings strong organizational skills, resiliency, flexibility, promptness, a positive attitude, and a willingness to learn. The role requires anticipating needs and managing responsibilities for multiple people and deadlines.

The position provides client-service and administrative support, including managing client paperwork and requests, assisting Wealth Advisors with client relationships, coordinating account and investment-related activities, maintaining client records, and following compliance procedures. Minimal travel is required. The role involves prolonged periods sitting at a desk and working on a computer, lifting up to 15 pounds at times, and accessing and navigating the organization’s facilities.

Requirements

• At least five years of client service experience in an RIA or Broker/Dealer is strongly preferred.
• A bachelor’s degree in Finance, Business, or a related field, or, in lieu of a college degree, five years of experience in financial services.
• Experience with Schwab, Fidelity, or Pershing is required.
• Proficiency in Microsoft Office.
• Series 65, or willingness to obtain Series 65.
• Strong verbal and written communication skills.
• Ability to manage demands from multiple people and deadlines.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift 15 pounds at times and access and navigate each department at the organization’s facilities.

Nice To Haves

• Experience with Pershing is strongly preferred.
• Familiarity with portfolio accounting systems and client relationship management software is preferred.
• Proactive, team-oriented approach and ability to build positive relationships with clients and colleagues.
• Detail-oriented self-starter with strong organizational skills.
• Positive, can-do attitude and willingness to learn.

Responsibilities

• Serve as a primary point of contact for clients and assist Wealth Advisors in developing and maintaining client relationships.
• Provide client service support for account applications, custodial paperwork, investment advisory agreements, and money movements.
• Respond to internal and external client requests in a timely manner.
• Process client documents, including advisory agreements, account applications, and other custodial paperwork.
• Assist with meeting preparation, including binding and preparing presentation materials.
• Coordinate with the Private Fund team on alternative investment subscriptions and redemptions.
• Work with financial custodians, including Schwab and Fidelity, to establish, maintain, and update client accounts.
• Track and update client information in SharePoint and Salesforce, including contact information, agreements, notes, correspondence, and other relevant documentation.
• Track information sent to financial custodians and verify receipt and completion of work.
• Assist with tracking client money movement requests and communicate information to Advisors.
• Notify Wealth Advisors when trades are needed in connection with client money movement requests.
• Process client Required Minimum Distributions annually.
• Follow Waverly compliance policies and procedures related to client requests and other matters.
• Perform administrative duties as needed.

Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with employer match and profit sharing.
• Twelve paid holidays each year.
• An extra vacation day during the employee’s birthday week.
• Responsible Time Off Policy with flexibility and no annual PTO limits, balanced with team responsibilities and business needs.
• Paid sabbatical program: four consecutive weeks of paid time off after seven years of service.
• Compensation commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior