Senior Client Service Associate

Raymond James • Birmingham, MI

1d

About The Position

Raymond James is seeking a motivated, detail-oriented and creative problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role involves frequent client interactions across phone, email, in-person, virtual and mail channels, along with organizing and tracking multiple detailed tasks in a fast-paced environment with changing priorities and deadlines.

The Client Service Associate supports client account administration, financial reporting, documentation, marketing and branch operations. The position requires strong communication, organization, customer service and problem-solving skills, as well as familiarity with financial services, investment products and industry regulations. The associate is expected to pursue available training and professional development and to contribute to the firm’s client-first culture and guiding behaviors.

Requirements

• High school diploma or equivalent and at least three years of financial services industry experience, or an equivalent combination of experience, education and/or training approved by Human Resources.
• Knowledge of general office practices, procedures and methods.
• Knowledge of investment concepts, practices and procedures used in the securities industry.
• Knowledge of financial markets, products and industry regulations.
• Skill with CRM or similar contact management software.
• Skill in Excel, including developing spreadsheets for ongoing reporting.
• Effective communication across in-person, virtual, phone and mail channels.
• Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets and databases.
• Ability to analyze and research account information and use mathematics sufficient to process account and transaction information.
• Ability to organize, manage and track detailed tasks and assignments amid changing priorities and deadlines.
• Ability to identify time-sensitive items and assess competing priorities.
• Ability to take initiative, follow up proactively, and resolve errors, questions or concerns.
• Ability to handle stressful situations and provide calm, professional, high-level customer service.
• Ability to analyze problems and establish solutions in a fast-paced environment.
• Ability to communicate effectively, orally and in writing, with all organizational levels, in person and virtually.
• Ability to work independently and as part of a cohesive team.

Responsibilities

• Handle a high volume of daily interactions, including basic inquiries and meeting scheduling, with prospective and existing clients by phone, in person, virtually and through mailings.
• Work independently and as part of a team to support Financial Advisors and the branch office.
• Open new client accounts, research client and security information, and track daily team contacts using internal databases and other technologies.
• Process documents for insurance purchases, review closeouts, distributions, Roth IRA conversions, 529 account maintenance and college payments.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Oversee outside account reporting, securities litigation submissions, and renewals of insurance and state securities licenses.
• Verify client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms and reports to service existing clients and prospect for new clients.
• Create and maintain records and files using CRM software.
• Assist Financial Advisors with marketing, including brochures, team website updates and posting LinkedIn articles.
• Enter orders at the direction of the Financial Advisor when needed.
• Participate in training, cross-training and educational or professional development opportunities to stay current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental and vision benefits
• Life insurance
• Critical illness insurance and accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays and sick leave
• Parental leave
• Potential additional compensation, including cash or equity, discretionary bonuses or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED