Client Service Associate

Raymond James • Louisville, KY

6d • Onsite

About The Position

Raymond James is seeking a motivated, detail-oriented Client Service Associate to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role involves frequent client interactions across phone, email, in-person, virtual, and mail channels, along with processing financial transactions and expenses, opening client accounts, maintaining documentation and records, and preparing reports. The successful candidate can manage detailed tasks and shifting priorities in a fast-paced, task-oriented environment, work independently and collaboratively, and provide calm, professional customer service.

The position also supports Financial Advisors with marketing activities and client-facing events, may enter orders at an advisor’s direction, and requires ongoing participation in training and professional development. The workstyle is listed as Resident, and travel is less than 25%.

Requirements

• High school diploma or equivalent.
• Ability to communicate effectively across in-person, virtual, phone, email, and mail channels.
• Ability to organize, manage, and track multiple detailed tasks and assignments amid frequently changing priorities and deadlines.
• Ability to identify time-sensitive items and assess competing priorities.
• Ability to take initiative, follow up on submitted items, and resolve errors, questions, or concerns.
• Ability to provide calm, professional, high-level customer service in stressful situations.
• Ability to analyze and research account information and solve problems in a fast-paced environment.
• Mathematical ability sufficient to process account and transaction information.
• Ability to communicate orally and in writing with all organizational levels, in person and virtually.
• Ability to work independently and as part of a cohesive team.
• Ability to operate standard office equipment and use software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
• Knowledge of general office practices, procedures, and methods.
• Knowledge of investment concepts, practices, and procedures used in the securities industry, as well as financial markets, products, and industry regulations.

Nice To Haves

• One or more years of securities industry or related work experience, or an equivalent combination of experience, education, and training approved by Human Resources.
• Experience with Client Relationship Management (CRM) software or similar contact management software.
• Skill with Excel, including developing spreadsheets for ongoing reporting.

Responsibilities

• Handle a high volume of daily client interactions, including basic inquiries and meeting scheduling, by phone, in person, virtually, and through mailings.
• Work independently and as part of a team to support Financial Advisors and the branch office.
• Process client financial transactions and Financial Advisor and branch office expenses and expense reports accurately.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
• Prepare letters, forms, and reports to support existing clients and prospecting activities.
• Prepare business summary reports and client-specific reports for Financial Advisor review.
• Create and maintain records and files using Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of the Financial Advisor, as needed.
• Participate in training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other assigned duties and responsibilities.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Critical illness insurance
• Accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays, and sick leave
• Parental leave
• Additional compensation may include cash or equity, discretionary bonuses, or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED