Associate Client Support Consultant
ADP • Alpharetta, GA3d
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Customer Service Representative
ADP•Alpharetta, GA
About The Position
ADP is hiring an Associate Client Support Consultant to help clients solve challenges and support their business success. The role uses ADP's training programs and service guidelines to provide client support, advise clients on ADP products and technologies, and resolve issues. The consultant communicates with clients by phone, builds relationships, and helps clients understand the value of ADP products and services. The position also contributes recommendations to ADP leadership about best practices and training based on client feedback and experience.
Requirements
- At least one year of experience in a customer service environment.
- Bachelor's degree or equivalent in education and experience.
- Strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
Nice To Haves
- Proven ability to produce positive results.
- Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
- Strong client relationship-building skills.
- Comfort working in a performance-based and structured environment while demonstrating high ethical standards.
- Learning agility and critical thinking skills, including the ability to learn sophisticated Human Capital Management areas such as HR, Payroll, and Tax, as well as software-related information in classroom and hands-on settings.
- Ability to learn and apply basic concepts in new situations.
- Initiative to seek answers, solutions, and positive outcomes for clients and ADP.
- Organizational skills, including the ability to multitask, set priorities, and follow up promptly.
- Proficiency in the latest web technologies and working knowledge of various operating systems.
- Ability to work in a team and independently while making sound decisions.
- Good knowledge of industry tools.
- Excellent analytical and time management skills.
- Excellent verbal and written communication skills.
Responsibilities
- Serve as a consultant in servicing ADP products and technologies.
- Use broad expertise to help ADP clients, assess problems from a broad perspective, and identify solutions.
- Resolve client issues and provide solutions.
- Build client relationships over the phone and use knowledge of ADP products and services to answer questions and resolve issues.
- Help clients understand the value of ADP products and exceed their expectations in interactions.
- Recommend potential best practices and training on ADP solutions to ADP leadership based on client input or experience.
Benefits
- Best-in-class benefits starting on Day 1.
- Company-paid time off for volunteering.
- Ongoing training and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
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