Senior Client Service Associate

Raymond James•Birmingham, MI

About The Position

Raymond James is seeking a motivated, detail-oriented problem solver to provide high-quality administrative support to Financial Advisors, prospective and existing clients, and branch staff. The role involves frequent client interactions across phone, email, in-person, virtual, and mail channels, along with organizing and tracking detailed tasks in a fast-paced environment with changing priorities and deadlines. The associate supports account administration, client servicing, reporting, documentation, marketing, and branch operations. The role requires effective communication, strong organization and attention to detail, sound customer service, and the ability to work independently and collaboratively. Associates are expected to participate in training and professional development and to demonstrate the firm's guiding behaviors: Develop, Collaborate, Decide, Deliver, and Improve.

Requirements

High school diploma or equivalent and at least three years of financial services industry experience, or an equivalent combination of experience, education, and/or training approved by Human Resources.
Knowledge of general office practices, procedures, and methods.
Knowledge of investment concepts, practices, and procedures used in the securities industry.
Knowledge of financial markets, products, and industry regulations.
Skill with CRM or similar contact management software.
Excel skills, including developing spreadsheets for ongoing reporting.
Effective communication across in-person, virtual, phone, and mail channels.
Ability to use standard office equipment and required software to produce correspondence, reports, electronic communications, spreadsheets, and databases.
Ability to analyze and research account information.
Ability to organize, manage, and track multiple detailed tasks and assignments amid changing priorities and deadlines in a fast-paced, task-oriented environment.
Ability to identify time-sensitive items and assess competing priorities.
Ability to take initiative, follow up proactively on submitted items, and resolve errors, questions, or concerns.
Ability to handle stressful situations while providing calm, professional, high-level customer service.
Ability to analyze problems and establish solutions in a fast-paced environment.
Mathematical ability sufficient to process account and transaction information.
Ability to communicate effectively, orally and in writing, with all organizational levels, both in person and virtually.
Ability to work independently and as part of a cohesive team.

Responsibilities

Handle a high volume of daily interactions with prospective and existing clients, including basic inquiries and meeting scheduling, through phone, in-person, virtual, and mail channels.
Provide support to Financial Advisors and the branch office, working independently and as part of a team.
Open new client accounts, research client and security information, and track daily team contacts using internal databases and other technologies.
Process documents for insurance purchases, review close-outs, distributions, Roth IRA conversions, 529 account maintenance, and college payments.
Prepare business summary reports and client-specific reporting for Financial Advisor review.
Oversee outside account reporting, securities litigation submissions, and renewal of insurance and state securities licenses.
Review client paperwork and documentation for accuracy and completeness before submission and processing, and follow up to ensure completion.
Prepare letters, forms, and reports to support existing clients and prospecting for new clients.
Create and maintain records and files using CRM software.
Assist Financial Advisors with marketing, including brochures, team website updates, and LinkedIn articles.
Enter orders at the direction of the Financial Advisor, as needed.
Participate in training, cross-training, and educational or professional development opportunities to stay current on firm and industry policies and procedures.
Perform other duties and responsibilities as assigned.