Client Service Associate - Wealth Management

Shepherd Financial • Carmel, IN

2d

About The Position

The Client Service Associate (CSA) supports Wealth Advisors in delivering a high-touch, consistent, and proactive client experience. The role includes client onboarding, ongoing relationship management, account administration, and operational support. The ideal candidate is detail-oriented, responsive, takes ownership, and enjoys serving clients. They work collaboratively while also taking initiative independently.

The position involves preparing and processing account paperwork, transfers, money movements, custodial documentation, and alternative investment documents and requests. The CSA serves as a point of contact for client requests, coordinates appointments and meeting materials, handles account maintenance, and communicates with clients and tax professionals as needed. The role also maintains client records and workflows in Redtail, supports portfolio reporting, and contributes to improving internal processes and client relationships.

Team members are expected to respond to client emails and calls within 24 hours, document interactions and follow-ups in Redtail within 24 hours, and begin each business day no later than 8:30 AM. Shepherd Financial’s work-from-home policy requires four days per week in the office.

Requirements

• 3–5+ years of experience in wealth management, financial services, or an independent RIA environment.
• Experience with custodians and account processing.
• Familiarity with Redtail CRM and DocuSign or similar systems.
• Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Understanding of investment account types and basic financial terminology.
• Excellent time-management skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to meet the stated service standards, including responding to client communications and documenting interactions in Redtail within 24 hours.
• Ability to begin each business day no later than 8:30 AM.

Nice To Haves

• Undergraduate degree preferred.

Responsibilities

• Prepare and process new account paperwork, transfers, money movements, and custodial documentation.
• Facilitate alternative investments, including offering documents, subscription agreements, and ongoing AML/KYC requests for assigned client relationships.
• Submit and monitor account funding and transfers.
• Maintain accurate digital client files and documentation.
• Coordinate onboarding workflows in Redtail CRM.
• Serve as a key point of contact for client service requests.
• Schedule client appointments for assigned advisors, including making outbound calls as needed.
• Respond to client emails and phone calls within 24 hours.
• Process wires, ACH requests, transfers, required minimum distributions (RMDs), and other account maintenance items.
• Prepare materials before and after client review meetings.
• Learn advisor and client preferences and adapt service delivery accordingly.
• Communicate with clients about tax document delivery and coordinate with tax professionals as requested.
• Provide backup support across the client service team to ensure business continuity.
• Identify opportunities to enhance client relationships and retention.
• Maintain accurate and comprehensive client records in Redtail.
• Document client interactions within 24 hours and initiate and complete follow-up workflows within established timelines.
• Collaborate with advisors to support proactive service and follow-through.
• Support reporting through Orion or a similar portfolio system.
• Continuously improve internal processes and client workflows.
• Assist with other advisor- or client-service-related tasks as needed.

Benefits

• Firm-wide revenue-sharing program and discretionary year-end performance bonus.
• Paid holidays, paid time off, volunteer hours, and summer Fridays.
• 401(k) match.
• Medical insurance.
• Term life insurance.
• Disability insurance.
• Additional options for dental, vision, voluntary life, critical illness, and accident insurance.
• Financial support for professional accreditation and license fees and continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed