Client Service Associate - Wealth Management

SHEPHERD FINANCIAL • New Albany, IN

1d

About The Position

The Client Service Associate (CSA) plays a critical role in delivering a high-touch, consistent, and proactive client experience. The CSA partners closely with Wealth Advisors to support client onboarding, ongoing relationship management, account administration, and operational excellence. The role calls for strong attention to detail, ownership, responsiveness, and a commitment to serving clients at a high level. The successful candidate works collaboratively while also taking initiative independently.

Shepherd Financial is an independent, privately held financial advisory firm headquartered in Carmel, Indiana. It advises on employer-sponsored retirement plans and household wealth, designing and managing retirement plans for organizations and managing the financial lives of individuals and families. The firm’s mission is to provide guidance that brings clarity and confidence to the families and organizations it serves.

Requirements

• 3–5+ years of experience in wealth management, financial services, or an independent RIA environment.
• Experience with custodians and account processing.
• Familiarity with Redtail CRM and DocuSign or similar systems.
• Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Understanding of investment account types and basic financial terminology.
• Excellent time-management skills and the ability to manage multiple priorities in a fast-paced environment.
• Respond to client emails and phone calls within 24 hours.
• Document client interactions and appropriate follow-up items in Redtail within 24 hours.

Nice To Haves

• Undergraduate degree preferred.

Responsibilities

• Prepare and process new account paperwork, transfers, money movements, and custodial documentation.
• Facilitate new alternative investments, including offering documents, subscription agreements, and ongoing AML/KYC requests, as required for assigned client relationships.
• Submit and monitor account funding and transfers.
• Maintain accurate digital client files and documentation.
• Coordinate onboarding workflows in Redtail CRM.
• Serve as a key point of contact for client service requests.
• Schedule client appointments on behalf of assigned advisors, including making outbound calls to clients as needed.
• Respond to client emails and phone calls within 24 hours.
• Process wires, ACH requests, transfers, RMDs, and other account maintenance items.
• Prepare materials before and after client review meetings.
• Develop a working knowledge of each advisor’s and client’s preferences and adjust service delivery accordingly.
• Communicate with clients regarding tax document delivery and coordinate with tax professionals as requested.
• Provide backup support across the client service team to ensure business continuity.
• Identify opportunities to enhance client relationships and retention.
• Maintain accurate and comprehensive client records in Redtail.
• Document all client interactions within 24 hours.
• Initiate and complete follow-up workflows within established timelines.
• Collaborate with advisors to ensure proactive service and follow-through.
• Support reporting through Orion or a similar portfolio system.
• Continuously improve internal processes and client workflows.
• Begin each business day no later than 8:30 AM.
• Follow Shepherd Financial’s internal policies, including its Work-From-Home Policy of four days per week in-office and its Licensure & Designation Reimbursement Program.
• Assist with other advisor- or client-service-related tasks as needed.

Benefits

• Salary plus a firm-wide revenue-sharing program and discretionary year-end performance bonus.
• Paid time off, including holidays, PTO, volunteer hours, and summer Fridays.
• 401(k) match.
• Medical, term life, and disability insurance.
• Additional benefit options include dental, vision, voluntary life, critical illness, and accident coverage.
• Financial support for professional accreditation and license fees and continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed