Client Service Associate - Wealth Management

NFP Corp•Springfield, MA

23h•$42,000 - $55,000

About The Position

NFP, an Aon company, is hiring a Client Service Associate to build long-term relationships with wealth management clients and handle their account servicing needs. The role serves as a point of contact for clients, advisers, back-office processors, business partners, and professional contacts. It requires a thorough understanding of financial terms, offerings, processes, and resources, as well as the ability to tailor service to clients’ needs and follow tasks through to completion. The associate supports client accounts from onboarding through ongoing servicing, including processing transactions and paperwork, coordinating account changes, providing account and market updates, preparing for appointments, conducting annual tax-compliance audits, and researching 401(k) funds. A bachelor’s degree is required, with a finance-related major preferred, along with at least one year of financial industry experience and experience handling confidential information. The position offers a base salary range of $42,000 to $55,000, with potential eligibility for performance-based incentives. NFP also lists PTO, paid holidays, a 401(k) with match, exclusive discount programs, and health and wellness programs among its offerings.

Requirements

Bachelor’s degree required.
At least one year of financial industry experience.
Experience working with a high level of confidentiality.
Strong interpersonal skills.
Strong record-keeping skills and attention to detail.
Ability to multitask, prioritize, and manage deadlines.
Comfort educating and guiding clients.

Nice To Haves

A major in a finance-related field is preferred.

Responsibilities

Build relationships with clients by phone, in person, and through email.
Receive inbound client calls and respond accurately to requests and questions.
Contact clients periodically with account and market updates.
Maintain thorough notes on assigned tasks and projects in the CRM.
Process transactions, forms, and other service requests, and follow up to ensure accurate completion.
Oversee new-client onboarding, including preparing paperwork, updating information across systems, obtaining signatures, and guiding clients through their new accounts.
Prepare reports and paperwork for scheduled appointments.
Coordinate with advisers and clients to maintain accounts and implement changes following annual financial plan reviews.
Conduct annual audits to help ensure clients comply with tax requirements.
Assist administrative staff and financial advisers with projects as requested.
Conduct and present 401(k) fund research and analysis to plan participants.
Work with outside fund and annuity companies to service client accounts.
Coordinate between business partners and professional contacts.