Client Service Associate - Wealth Management

Shepherd Financial • New Albany, IN

2d • Hybrid

About The Position

The Client Service Associate (CSA) supports Wealth Advisors in delivering a high-touch, consistent, and proactive client experience. The role covers client onboarding, ongoing relationship management, account administration, and operational excellence. It calls for strong attention to detail, ownership, responsiveness, and a commitment to excellent client service. The ideal candidate works collaboratively and takes initiative independently.

Shepherd Financial is an independent, privately held financial advisory firm headquartered in Carmel, Indiana. It advises on employer-sponsored retirement plans and household wealth, designing and managing retirement plans for organizations and managing the financial lives of individuals and families. Its mission is to provide guidance that brings clarity and confidence to the families and organizations it serves.

The position follows the firm’s standards for timely client communication and documentation, including beginning each business day no later than 8:30 AM. The firm’s Work-From-Home Policy requires four days per week in the office. Compensation includes salary, firm-wide revenue sharing, and a discretionary year-end performance bonus.

Requirements

• 3–5+ years of experience in wealth management, financial services, or an independent RIA environment.
• Experience with custodians and account processing.
• Familiarity with Redtail CRM and DocuSign or similar systems.
• Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Understanding of investment account types and basic financial terminology.
• Excellent time management and ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail, ownership mentality, responsiveness, and commitment to serving clients at a high level.
• Ability to work collaboratively while taking initiative independently.
• Adherence to the requirement to respond to client emails and phone calls within 24 hours and document client interactions and follow-up items in Redtail within 24 hours.
• Ability to begin each business day no later than 8:30 AM and comply with the firm’s internal policies, including its Work-From-Home Policy.

Nice To Haves

• Undergraduate degree preferred.

Responsibilities

• Prepare and process new account paperwork, transfers, money movements, and custodial documentation.
• Facilitate new alternative investments, including offering documents, subscription agreements, and ongoing AML/KYC requests as needed for assigned client relationships.
• Submit and monitor account funding and transfers.
• Maintain accurate digital client files and documentation.
• Coordinate onboarding workflows in Redtail CRM.
• Serve as a key point of contact for client service requests.
• Schedule client appointments for assigned advisors, including making outbound calls to clients as needed.
• Respond to client emails and phone calls within 24 hours.
• Process wires, ACH requests, transfers, required minimum distributions (RMDs), and other account maintenance items.
• Prepare materials before and after client review meetings.
• Develop a working knowledge of advisor and client preferences and adjust service delivery accordingly.
• Communicate with clients about tax document delivery and coordinate with tax professionals as requested.
• Provide backup support across the client service team to ensure business continuity.
• Identify opportunities to enhance client relationships and retention.
• Maintain accurate and comprehensive client records in Redtail.
• Document all client interactions in Redtail within 24 hours.
• Initiate and complete follow-up workflows within established timelines.
• Collaborate with advisors to ensure proactive service and follow-through.
• Support reporting through Orion or a similar portfolio system.
• Continuously improve internal processes and client workflows.
• Assist with other advisor- or client-service-related tasks as needed.
• Begin each business day no later than 8:30 AM and follow the firm’s internal policies.

Benefits

• Salary plus firm-wide revenue sharing program and discretionary year-end performance bonus.
• Paid time off, including holidays, PTO, volunteer hours, and summer Fridays.
• 401(k) match.
• Medical, term life, and disability insurance.
• Additional benefit options: dental, vision, voluntary life, critical illness, and accident insurance.
• Financial support for professional accreditation and license fees and continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed