Registered Client Service Associate

Morgan Stanley•Greenwood Village, CO

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisor (FA) teams on a daily basis. Through regular client interactions, they build trusted relationships and assist clients with everyday needs using a client-first approach. The role includes client service, clerical account support, administrative coordination, and helping FA teams deliver their business plans and service models.

Requirements

High school diploma or equivalent.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Strong attention to detail and superior organizational skills, with the ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

College degree.
Two or more years of industry experience.

Responsibilities

Support FA teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients and/or FA teams.
Answer general non-investment-related account questions, including relaying stock positions and providing account balances, funds due, and margin debit information.
Enter profile information and pre-fill account documentation in a clerical capacity at the direction of clients and/or FA teams.
Educate or enroll clients in digital tools, including MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients and/or FA teams.
Provide existing clients with details about their account information, such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA team.
Support FA teams’ marketing strategies, such as website maintenance.
Assist FA teams in delivering against their business plans and client service models.
Remain current on policies, procedures, and new platforms.
Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound calls or make outbound calls with service-request updates, including scheduling follow-up calls with FA teams as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Assist with general in-office support, including copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the FA.

Benefits

Medical insurance.
Prescription drug coverage.
Dental insurance.
Vision insurance.
Health Savings Account.
Dependent Day Care Savings Account.
Life insurance.
Disability and other insurance plans.
Paid time off, including sick leave consistent with state and local law, parental leave, and 10 vacation days annually.
10 paid holidays.
401(k).
Short- and long-term disability.
Potential eligibility for an annual discretionary incentive compensation award and participation in the relevant business unit’s incentive compensation plan, which may include a discretionary bonus component.