Case Manager Jobs

About The Position

Requirements

• Bachelor’s degree in a human service field or equivalent work experience, or a combination of human-services work experience and education, with one year of experience substituting for one year of education.
• One year of experience working in mental health or crisis services.
• Strong oral and written communication skills in English.
• Basic personal computer skills to enter, retrieve, and use electronic data.
• Valid driver’s license and automobile liability insurance maintained in accordance with Pawnee policy and procedure.
• Criminal and other applicable background-check results must meet Pawnee Mental Health Services’ approval.

Nice To Haves

• Knowledge of the needs and challenges of adults and children experiencing Severe and Persistent Mental Illness and Severe Emotional Disturbance.
• General knowledge of mental health, substance use, and housing systems of care.
• Experience with Microsoft Office software.
• Basic CPR, First Aid, and/or MANDT certification; certification will be required at the earliest opportunity if not already held.

Responsibilities

• Collaborate with the interdisciplinary team to develop and implement person-centered treatment and crisis stabilization plans.
• Support discharge planning with the Crisis Therapist, including safe community reintegration, follow-up care, and coordination with external providers.
• Support CSU daily operations, including cleaning, laundry, meal services, 15-minute rounds, contraband checks, and documentation.
• Provide transportation for clients admitted to the CSU or using Crisis Services.
• Gather appropriate documentation for the electronic health record.
• Link clients to behavioral health services, substance use treatment, housing, and social supports.
• Coordinate referrals to transitional housing and help clients navigate housing applications and requirements.
• Monitor post-discharge service engagement and facilitate warm handoffs to community providers.
• Assist with crisis intake by gathering information and supporting documentation and verifying eligibility criteria.
• Participate in initial stabilization efforts and coordinate logistics for admissions and transfers.
• Respond to community-based crisis calls as needed with licensed clinicians, providing case management, safety planning, resource navigation, and family support.
• Serve as the point of contact and shift charge during assigned shifts, supporting communication and workflow across CSU, mobile, and outpatient crisis staff.
• Triage departmental needs, prioritize client-care tasks, and provide coverage support.
• Answer crisis calls and conduct phone triage to assess risk, safety, and level-of-care needs.
• Provide phone de-escalation, support, and resource linkage.
• Coordinate mobile crisis dispatches or referrals to higher levels of care, including hospitalization when needed.
• Document crisis-call information accurately and promptly in the electronic health record.
• Complete and maintain required training, follow applicable organizational policies and ethical codes, comply with the Pawnee Code of Conduct, and perform other related duties as assigned.

Benefits

• HRSA Health Workforce loan repayment program for health careers.
• Medical and vision insurance through BCBS or Aetna.
• Dental insurance fully covered by Pawnee for employees.
• Kansas Public Employee Retirement System (KPERS) retirement benefits.
• Life insurance coverage up to 150% of annual income and long-term disability insurance at no cost.
• Eight paid holidays per year.
• PTO accruing at 8 hours per month, increasing to 24 days per year after the first anniversary.
• A 40-hour bank of paid medical leave.
• Employee Assistance Program.
• Supplemental benefits, including additional life insurance, ambulance transportation, short-term disability, critical illness, and hospital indemnity coverage.