Housing Stability Case Manager

The Salvation Army USA Central Territory•Davenport, IA

4d•$19 - $20

About The Position

The Housing Stability Case Manager provides case management services to individuals and families receiving housing services through The Salvation Army. The role supports participants in meeting their needs and developing ongoing stability plans, while maintaining accurate case records and following program and funding requirements. The Salvation Army is an evangelical part of the universal Christian church, and its ministry is motivated by the love of God and aims to meet human needs without discrimination.

Requirements

High school diploma or equivalent.
At least two years of prior case work or related experience.
Ability to be flexible, prioritize, and manage multiple projects or tasks simultaneously.
Intermediate Microsoft Word and Excel skills, and ability to access data systems through a web-based system.
Administrative skills, including use of standard office equipment, data entry, 10-key, attention to detail, and filing.
Good written and spoken communication skills and ability to maintain effective working relationships.
Mathematical skills, including addition, subtraction, multiplication, division, and use of common fractions and decimals.
Demonstrated ability to handle confidential matters.
Attention to detail, creative problem-solving skills, and strong independent judgment.
Must pass all applicable background checks.
Must possess a valid driver's license from the state of residence and be approved through The Salvation Army Fleet Safety Program to drive a Salvation Army or personal vehicle on Salvation Army business.
Must successfully complete The Salvation Army’s Case Manager Certification within 90 days of hire.

Nice To Haves

College coursework in human services.

Responsibilities

Conduct client interviews to assess needs for assistance.
Complete required documentation and maintain client files, including intake materials, skills inventories and resources, individual service plans, and ongoing case management records.
Maintain client documentation in the Homeless Management Information System, SIMS, and other assigned platforms.
Educate clients about community resources and refer them to appropriate services.
Provide financial literacy and budget counseling, and make case management referrals for supportive services to help participants develop ongoing stability plans.
Process paperwork accurately and efficiently for eligible participants in accordance with funding-source requirements.
Submit funding requests required by each funding source on a timely basis.
Advocate for clients with interdisciplinary team members.
Provide 90-day follow-up after successful program completion.
Follow The Salvation Army and program policies, procedures, and emergency procedures.
Assist the Program and Operations Director with quarterly random record reviews and annual compliance reviews for program evaluation and certification requirements.
Network and collaborate with community agencies to achieve the best possible outcomes.
Participate in assigned community and task force meetings.
Travel between the Davenport and Moline Corps social service offices as required.
Drive as an essential aspect of the position.
Perform other duties as assigned.