Housing Stability Program Coordinator

The Immigrant and Refugee Community Organization • Portland, OR

5h • Hybrid

About The Position

The Housing Stability Program Coordinator provides direct staff management and program coordination for four housing programs: Multnomah Stability Initiatives (MSI), Short Term Rental Assistance (STRA), Mobile Housing Team (MHT), and Emergency Housing Voucher (EHV). The coordinator leads staff and is responsible for program operations, quality client outcomes, timely completion of funder-required reports, budget and spending monitoring, and staff supervision. The role supports the program manager in meeting IRCO Program Management Standards and continuous program improvement, and leads strategic planning for housing and supportive services.

The position supervises staff across the four programs, including hiring, performance evaluations, wage setting, coaching and course correction, documentation, and disciplinary action when needed, subject to the stated Department Manager approval for supervisory responsibilities. The coordinator reviews case files, timesheets, PTO requests, and client-support payment requests; monitors budgets and contracts; and ensures fiscal records and reports are completed on time. The role also coordinates and updates data in IRCO’s Referrals App and Multnomah County’s HMIS system.

The coordinator works with staff, landlords, and clients as needed to monitor program outcomes and apply continuous quality improvement practices. Secondary duties include helping with participant housing and retention, locating housing resources, making referrals, and supporting housing staff in their daily work. This is a limited-duration position from November 1 through December 24, based at IRCO’s Asian Family Center in Portland with a hybrid schedule.

Requirements

• Bachelor’s degree or equivalent in social services, counseling, education, or a related field.
• 2–3 years of experience working in housing programs.
• Knowledge of HUD regulations and program requirements.
• 2–4 years of experience in program management or coordination.
• Lived experience and strong knowledge of immigrant and refugee communities, with experience advocating with these communities.
• Knowledge of educational, social, and human services and information and referral systems.
• Knowledge of and experience with social-service best practices, including assertive engagement and crisis and critical-incident response.
• Strong intercultural communication skills.
• Ability to use basic office equipment, telephone, copy machine, fax machine, and personal computer.
• Valid driver’s license, verification of current auto insurance, and full use of an automobile during work hours.

Nice To Haves

• Knowledge of developers and real estate acquisition.

Responsibilities

• Support the program manager in meeting IRCO’s Program Management Standards and pursuing continuous program improvement.
• Lead strategic planning for housing and supportive services programs.
• Provide supportive supervision to direct-line staff and ensure quality service delivery and timely information sharing.
• Hire staff, conduct performance evaluations, set wages, provide support and corrective feedback, document performance, and take disciplinary action when necessary.
• Monitor program budgets, conduct budget reviews, write reports, and review contracts; ensure fiscal records and reports are completed within required time frames.
• Approve staff timesheets and PTO requests.
• Review and approve staff requests for client-support payments.
• Review staff case files for compliance with case management standards.
• Lead monthly staff meetings to provide support and guidance.
• Engage with staff, landlords, and clients as needed; monitor program outputs and outcomes; assess program strengths and challenges; and use continuous quality improvement practices.
• Coordinate, enter, and update data in IRCO’s Referrals App and Multnomah County’s HMIS data system.
• Perform housing and participant-retention duties, including making housing referrals and finding housing resources.
• Support housing staff in day-to-day activities.
• Participate fully in recommended professional development and assigned or required training.

Benefits

• Flexible working arrangements and schedules.
• Three to six weeks of paid time off per year.
• 401(k) match of over 100% on the first 5%, with immediate vesting.
• 3% match for student loans or college savings.
• 12 paid holidays and one floating holiday.
• Medical and dental insurance options with 85% coverage for employees and families, with no deductibles.
• Employer-paid life insurance and short- and long-term disability insurance.
• Flexible spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager