Temporary Case Manager, Stability

Hamilton Families•San Francisco, CA

3d•$0 - $28•Onsite

About The Position

Hamilton Families is hiring a Temporary Case Manager, Stability, for its Housing Solutions team. The position provides case management to families in the rental subsidy program using various service models. The Case Manager supports participants in their homes, documents services in real time, maintains electronic case records, and collects monthly compliance reports. The role reports directly to the Shelter Coordinator and requires Spanish bilingual ability to better serve the community. The position is based at 2567 Mission Street in San Francisco and includes fieldwork. It is full-time, non-exempt, and union-represented, with a Monday–Friday schedule from 9:00 a.m. to 5:30 p.m. Compensation is $28.00 per hour, with a $1.50-per-hour premium for bilingual speakers.

Requirements

At least 1 year of experience in social work, psychology, a human services setting, or a related field.
Bilingual ability in Spanish is required to better serve the community.
Ability to work and collaborate with a diverse group of people on projects and decisions that benefit participants.
Familiarity with case management databases or customer service platforms.
Highly organized, self-motivated, and able to work independently to meet goals.
Demonstrated ability to exercise appropriate judgment and uphold policies and procedures.
Skilled in documentation, reporting, and maintaining confidentiality.
Ability to travel locally and long distance to meet with vendors and participants.

Nice To Haves

Background working with nonprofit organizations, social services organizations, or community-based programs.
Familiarity with Bay Area resources for low-income families.
High proficiency in Microsoft Office Suite, Salesforce, and other software.

Responsibilities

Provide home-based support to approximately 20 families, including goal setting, housing advocacy, and connecting participants with budgeting, employment, legal, and other resources.
Assess participants’ needs and challenges, including employment status and mental health, and connect them to appropriate resources.
Help families set and achieve housing goals, manage required documentation, and address related concerns.
Check in with participants who have completed the program to support their continued progress.
Promote self-sufficiency and maintain professional boundaries while using various service models.
Collaborate with internal teams and external partners to address housing issues and support participants.
Maintain accurate records and follow confidentiality and documentation standards.
Address resource needs in specific areas and help organize community events, including holiday celebrations and back-to-school activities.
Partner on departmental projects as needed.
Advocate for Hamilton Families’ services and represent the organization at community and collaborative meetings.
Document services in real time, maintain electronic case records, and collect monthly compliance reports.