Temporary Case Manager - Kensington Campus
About The Position
The Temporary Case Manager supports clients’ housing stability, self-sufficiency, and community integration through evidence-based practices such as harm reduction, Housing First, and trauma-informed care. The role works with clients experiencing homelessness to assess and address barriers to housing placement, then supports recently housed clients with interventions that promote housing retention and meet individualized needs. The Case Manager also helps clients build independent living and life skills needed to transition from homelessness into permanent housing. This position is based at the Kensington Campus in Lancaster, California, is 100% onsite, and combines field and office work. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is full-time, non-exempt, non-management, and temporary, with a stated duration through February 7, 2027. It reports to the Program Manager and serves the 1603-Housing Retention program in the Permanent Housing department.
Requirements
- High school diploma, GED, or equivalent.
- A bachelor’s degree or at least two years of experience working with homeless individuals, preferably people living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
- Valid California driver’s license, reliable car, auto insurance, and an acceptable driving record.
- Willingness and ability to transport clients in a personal vehicle.
- Ability to work in a high-tolerance Harm Reduction model with clients experiencing multiple barriers.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Maintain a caseload of approximately 20 high-acuity clients for intensive case management services, or up to 40 clients if the caseload is low-acuity.
- Build relationships with clients that facilitate independence and maintenance of improved physical and mental health.
- Collaborate with LA County Department of Mental Health and Department of Health Services programs to improve coordination within clients’ treatment teams.
- Engage clients and implement interventions emphasizing client choice, harm reduction, psychosocial rehabilitation, trauma-informed care, Housing First principles, and professional boundaries.
- Assist with client screening, intake, and enrollment, including orientation to program policies and goals.
- Complete comprehensive biopsychosocial and functional-needs assessments to guide individualized treatment planning.
- Complete quarterly collaborative goal plans with clients to target improvements in quality of life and health outcomes.
- Write and maintain accurate, complete, and current progress notes and data in electronic databases, as required by the program and funding sources.
- Ensure client documents in physical charts are complete, accurate, current, and filed according to agency, department, and funder expectations.
- Maintain confidentiality of client information in accordance with HIPAA and internal agency guidelines.
- Assist clients in applying for and obtaining benefits to which they are entitled.
- Coordinate appointments, transportation, and follow-up services to improve clients’ access to primary health care, mental health care, substance-use services, and other local resources.
- Transport clients in a personal vehicle to agencies and health care providers in the greater Los Angeles area to reduce access barriers and support community reintegration.
- Teach and model life skills, including budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and community socialization.
- Communicate effectively with property managers and other third-party partners.
- Work cooperatively with a multidisciplinary team, including participating in weekly staff meetings, individual supervision, and trainings.
- Adapt workload as directed by the supervisor in response to funder expectations.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 403(b) retirement planning with matching
- Paid holidays
- Paid vacation days
- Paid sick days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic life and Accidental Death & Dismemberment (AD&D) insurance
- Voluntary short- and long-term disability
- Voluntary pet insurance
- Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
- The People Concern University and certificates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
