CASE MANAGER-TEMPORARY

The GEO Group•Napa, CA

About The Position

Under close supervision, the Case Manager supports and structures youths’ program plans by managing a caseload and administering program policies and procedures as directed by the contracting agency and Program Manager. The role learns, uses, and models the principles of the “What Works” system through evidence-based practices in interactions with participants and staff. The Case Manager develops and reviews personalized programs with youths, documents progress and revisions, and supports their preparation for re-entry into the community. This includes helping youths develop budgets, locate housing, enroll in education and vocational programs, and participate in family and community activities. The role also maintains confidential youth files, verifies pass plans, prepares discharge reports, participates in staffing meetings, reports program violations, and helps orient participants to program rules, schedules, and responsibilities. The position requires collaboration with staff and customers, compliance with company and facility policies, adherence to attendance and safety requirements, and flexibility to work overtime when needed to ensure program coverage and youth safety. The job is temporary and performed in an in-custody setting.

Requirements

High school diploma or equivalent.
One year of experience as a Case Manager or two years of work experience in a related field.
Familiarity with community corrections systems and current community corrections practices.
Ability to write clear, concise reports in English using correct grammar.
Ability to perform basic arithmetic and calculate percentages.
Ability to react quickly and appropriately in an emergency.
Ability to work with computers and software typically used by the department.
Ability to work in an in-custody setting.

Nice To Haves

Bachelor’s degree in a Social Science or Human Services discipline, or equivalent experience.
Bilingual ability in English and Spanish.

Responsibilities

Prepare written, personalized programs for each youth, including measurable behavior and accomplishment criteria and timelines for goals.
Review plans with youths and document their progress or revisions to support the development of life skills for successful community re-entry.
Assist youths with personal budgeting, finding suitable housing, enrolling in educational and vocational programs, and participating in family and community activities as appropriate.
Orient youths upon arrival at the facility, including helping them complete paperwork.
Maintain confidential youth files with case analysis, program planning, and participation documentation, and ensure files are secure.
Verify youths’ pass plans through pass sponsorship according to contract requirements.
Prepare discharge reports within established timeframes upon a youth’s release.
Participate in staffing meetings and share observations and recommendations regarding the facility, youths, and staff relations.
Maintain confidentiality regarding employees, vendors, youths, and outside agencies, sharing sensitive information only on a need-to-know basis.
Report program violations to the direct supervisor and/or appropriate agency or official according to established procedures.
Assist with orientation meetings for new participants, explain program rules and regulations, and explain participant contracts.
Set participant schedules based on approved activities and Probation approval.
Approve temporary schedule changes for approved activities.
Communicate effectively with staff at all levels and collaborate professionally with the customer to serve youths.
Follow company work rules, facility policies and procedures, and directives from managers and supervisors.
Adhere to attendance and safety policies, take corrective action to promote safe work, and work overtime when needed to support program coverage and youth safety.
Perform other duties as assigned.