IMPACS Employment Specialist/Case Manager (Temporary)

Goodwill of Colorado • Denver, CO

2d • Hybrid

About The Position

The Case Manager I, IMPACS Employment Specialist develops employment-focused plans with program participants to help them obtain employment and become self-sufficient. The role assesses participants’ education, work experience, interests, abilities, job readiness, and barriers; provides occupational guidance; and helps participants and their families access paperwork, referrals, and wrap-around services. Case management is collaborative and strengths-based, supporting and motivating participants as they progress through the program. The specialist also provides day-to-day case management, facilitates orientations, workshops, and classes, arranges supportive services, and maintains knowledge of community resources and partnerships.

The position monitors participant attendance and progress, maintains complete case files and accurate program records, uses automated data systems, and records employment outcomes. It also involves building professional relationships with participants, families, coworkers, vendors, and community organizations; attending meetings; serving as a community liaison; and researching current practices, regulations, policies, and resources relevant to case management, child support services, and related programs.

This is a temporary position lasting approximately two months. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a hybrid work arrangement. Overtime and/or weekend hours may be required, along with some travel for meetings and training. The position requires driving for company business and may require sitting for extended periods and using a computer keyboard for at least four hours per day.

Requirements

• A minimum of three years of work experience in a human-services-related field.
• Proficiency using computers and ability to type 50 words per minute accurately.
• Ability to maintain accurate records and keep agency and client information confidential.
• Ability to communicate effectively with participants, coworkers, community organizations, and varied internal and external customers in a culturally respectful and appropriate manner.
• Ability to work effectively with participants, coworkers, and community organizations.
• Ability to work independently and cooperatively, plan effectively, and meet deadlines under pressure.
• Self-motivation, initiative, responsiveness, and consistent follow-through on duties and responsibilities.
• Flexibility and ability to motivate clients and use effective negotiation and counseling techniques.
• Experience speaking effectively to small groups in a presentation or informational role.
• Professional conduct and appearance.
• Ability to sit for extended periods and use a computer keyboard for at least four hours each day.
• Ability to drive for company business; a valid Colorado driver license is required.
• For driving Goodwill fleet vehicles or receiving company mileage reimbursement, applicants and employees must meet the insurer’s age requirements, undergo an MVR and background check, disclose moving violations or vehicle crashes from the last five years, and comply with applicable driving laws. Personal-vehicle use for reimbursed company business requires valid vehicle insurance, a valid driver license, and a roadworthy vehicle.
• Overtime and/or weekend work may be required when necessary, and some travel is required for meetings and training.

Nice To Haves

• A bachelor’s degree in Human Services or a related field is preferred.
• Excellent written and verbal communication skills are preferred.

Responsibilities

• Interview and assess clients and noncustodial parents to gather information and evaluate individual circumstances.
• Identify barriers to employment and help participants address them.
• Conduct interviews and assessments professionally, promptly, and with respect for clients’ rights and dignity.
• Help participants develop employment-focused plans and motivate them to carry out those plans.
• Evaluate participant progress and determine participant and family needs.
• Assist participants with paperwork and referrals to wrap-around services.
• Provide day-to-day case management and regularly scheduled check-ins.
• Provide guidance, supportive services, resources, referrals, and an overview of program services and benefits.
• Determine participant eligibility and job readiness.
• Recommend programs and certifications that can reduce barriers to employment.
• Conduct program orientations, job-readiness workshops, instructional classes, and other group sessions as required.
• Provide 2Gen services to support the stability and success of all family members.
• Arrange supportive services and refer participants to job development when appropriate.
• Track attendance and progress in recommended classes and trainings, and refer motivated, reliable, and dependable participants to employment.
• Maintain complete participant files, records, documents, communications, and other program materials.
• Use the automated data-processing system to enter and retrieve information as needed.
• Provide information, answer questions, and keep accurate records of jobs obtained.
• Establish and maintain positive, professional relationships with customers, vendors, clients, coworkers, and community partners.
• Attend meetings that support community partnerships, staff coordination, and program operations; serve as a community liaison.
• Handle non-routine situations calmly and effectively, communicate significant problems to management, and assist with special projects and committees as needed.
• Research relevant sources and keep knowledge current regarding case management, child support services, related programs, laws, regulations, policies, systems, forms, software, tools, and community resources.
• Meet deadlines, including those set at the special request of Workforce Development management.
• Drive for company business and comply with applicable vehicle-operation laws and requirements.

Benefits

• Daily Pay access through a voluntary benefit that lets employees access earned pay on their own schedule.
• Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act.
• Retirement-plan contributions on a pre-tax or post-tax (Roth) basis; employees must be at least 18 years old to participate.

What This Job Offers

• Career Level: Mid Level