IMPACS Employment Specialist/Case Manager (Temporary)

Goodwill of Colorado • Denver, CO

16h • Hybrid

About The Position

The Case Manager I, IMPACS (Improved Payments and Child Success Program) Employment Specialist develops plans with program participants to help them obtain employment and become self-sufficient. The role assesses participants’ education, work experience, employment barriers, and family needs; provides counsel on occupational choices and opportunities; and helps participants access paperwork, referrals, and wrap-around services. It provides day-to-day, collaborative, strengths-based case management to guide, support, and motivate participants as they progress through programming. The Employment Specialist also facilitates orientations, workshops, and classes as needed and maintains knowledge of community partnerships and resources.

The position monitors participants’ attendance and progress, maintains complete program files and accurate records, enters and retrieves data using the program’s automated data-processing system, and tracks jobs obtained. It establishes professional relationships with customers, vendors, clients, co-workers, and community partners, and serves as a community liaison. The role also keeps current with relevant case-management and child-support developments, applicable laws and policies, Goodwill procedures, community resources, and available software, tools, and resources.

This is a temporary position lasting approximately two months. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a hybrid work arrangement. Overtime and/or weekend hours may be required, as may travel for meetings and training. The role requires driving for company business.

Requirements

• At least three years of work experience in a human-services-related field.
• Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Ability to work effectively with participants, co-workers, and community organizations.
• Self-motivation, initiative, follow-through, and responsiveness to program and State needs.
• Ability to work independently and cooperatively, plan effectively, and work under deadline pressure.
• Flexibility and ability to motivate clients and use effective negotiating and counseling techniques.
• Professional conduct and appearance.
• Experience speaking effectively to small groups in a presentation or informational role.
• Computer proficiency and accurate typing at 50 words per minute; ability to maintain accurate records.
• Ability to maintain confidentiality regarding agency and client records and information.
• Ability to sit for extended periods and use a computer keyboard for at least four hours each day.
• Ability and willingness to work overtime and/or weekends when necessary and travel for meetings and required training.
• Ability to drive for company business; a valid Colorado driver license is required.
• For inclusion on Goodwill’s driver insurance schedule or mileage reimbursement, applicants/employees must meet the applicable age requirement: at least 21 for non-passenger transportation, 25–70 for passenger transportation services, or at least 25 for CDL.
• Applicants/employees must undergo an MVR and background check and disclose moving traffic violations or vehicle crashes from the previous five years; cases are reviewed by the insurance carrier.
• Ability to operate a company vehicle and follow federal, state, and local vehicle-operation laws.
• Employees using a personal vehicle for company business and receiving mileage reimbursement must have valid vehicle insurance, a valid driver license, and a roadworthy vehicle.

Nice To Haves

• Bachelor’s degree in Human Services or a related field preferred.
• Excellent written and verbal communication skills preferred.
• Ability to interact with diverse internal and external customers in a culturally respectful and appropriate manner preferred.

Responsibilities

• Interview and assess clients/noncustodial parents to understand their circumstances and identify barriers to employment while preserving their rights and dignity.
• Help participants resolve employment barriers, develop employment-focused plans, and follow through on those plans; evaluate participant progress.
• Determine participant and family needs, eligibility, and job readiness.
• Assist participants with paperwork and referrals to access wrap-around and supportive services.
• Provide day-to-day case management, scheduled check-ins, guidance, resources, and referrals.
• Recommend programs and certifications that can reduce barriers to employment; refer participants to job development when appropriate.
• Provide program orientations, job-readiness workshops, classes, and guidance related to work history, education, interests, abilities, and other relevant information.
• Explain program services and benefits and provide 2Gen services to support family stability and success.
• Monitor and track participants’ attendance and progress in recommended classes and training; refer motivated, reliable, and dependable participants to employment.
• Maintain complete participant files, records, documents, and communications; make required data entries and retrievals; provide information, answer questions, and keep accurate records of jobs obtained.
• Establish and maintain positive, professional relationships with customers, vendors, clients, co-workers, and community partners; attend relevant meetings and act as a community liaison.
• Handle non-routine situations calmly and according to guidelines, communicate significant problems to management, assist with special projects, serve on committees as needed, and perform other assigned duties.
• Research and stay current on case management, child support services, relevant programs, laws, regulations, policies, directives, systems, forms, professional materials, Goodwill procedures, community resources, and available software, tools, and resources.
• Meet deadlines, including those requested by Workforce Development management, and travel to meetings or required training as needed.
• Drive for company business and comply with applicable vehicle-operation requirements.

Benefits

• Eligible for Daily Pay, a voluntary benefit that provides access to earned pay on the employee’s schedule.
• Eligible for Paid Sick and Safe Time under the Healthy Families and Workplaces Act.
• Employees may contribute to the retirement plan on a pre-tax or post-tax (Roth) basis; participants must be at least 18 years old.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed