Case Manager (Family Preservation and Prevention Ongoing Services)

VQ•Remote (PA, US), PA

18h•$40,000 - $40,000

About The Position

The Case Manager for Family Preservation and Prevention Ongoing Services (FPPOS) provides ongoing, family-centered case management to children, youth, and caregivers. The position monitors child safety and family stability, supports progress toward service plan goals, coordinates referrals, and maintains timely communication and documentation in accordance with VQ, county, and state requirements. The Case Manager engages families using trauma-informed, strengths-based practices; assesses family needs, strengths, safety concerns, protective factors, and barriers; and develops and monitors individualized service plans. The role includes required monthly in-home visits with all children, additional contact as needed, family support and resource navigation, coordination with agencies and community providers, participation in meetings and court proceedings, and accurate, timely documentation. The position requires travel throughout the assigned service area, and may include transporting children, youth, or family members when authorized and necessary. A flexible schedule, including evenings, weekends, and holidays, is required to facilitate program services. The role also includes compliance with child welfare laws, mandated reporting requirements, agency policies, contractual expectations, confidentiality rules, and established safety and incident-reporting protocols.

Requirements

Strong family engagement, assessment, case management, crisis response, and service coordination skills.
Ability to identify and appropriately respond to child safety, family risk, and mandated reporting concerns.
Excellent written and verbal communication skills, including preparing clear, timely, objective case documentation and court reports.
Ability to collaborate with families, agency personnel, courts, schools, providers, and multidisciplinary teams.
Knowledge of child welfare systems, trauma-informed care, family preservation practices, and community resources.
Cultural humility and ability to work effectively with families from diverse backgrounds.
Ability to work independently in community settings while maintaining regular communication with supervision.
Strong organizational, time-management, and computer skills, including ability to learn electronic case management systems.
At least one year of case management or child welfare experience is stated; a minimum of one year of related work experience is also noted as preferred.
Must be at least 21 years of age.
Must be able to work a flexible schedule, including evenings, weekends, and holidays, to facilitate program services.
Must clear appropriate background checks, including Child Abuse and Neglect and FBI criminal background checks.
Must have a valid driver’s license and be eligible to drive as required for program services.

Nice To Haves

Bachelor’s or Associate’s degree in behavioral sciences, human services, or social services is preferred.
Child welfare and/or case management experience is strongly encouraged.
At least one year of related work experience is preferred.

Responsibilities

Engage children, youth, and caregivers using trauma-informed, strengths-based, and family-centered practices.
Assess family needs, strengths, safety concerns, protective factors, and barriers to service participation on an ongoing basis.
Develop, implement, and monitor individualized service plans in collaboration with families, referring agencies, and providers.
Conduct required monthly in-home visits with all children and maintain additional contact based on family need, risk, and agency direction.
Monitor child safety, family stability, service participation, and progress toward goals; report emerging concerns through required channels.
Help families access behavioral health, medical, educational, substance use, parenting, housing, employment, transportation, and other community supports.
Provide practical support, coaching, and resource navigation to strengthen caregiver capacity and family functioning.
Maintain regular communication with referring agency caseworkers and supervisors about family progress, risks, service needs, and barriers.
Coordinate with schools, behavioral health providers, medical professionals, courts, juvenile probation, community organizations, and other involved systems.
Participate in staffings, multidisciplinary case reviews, supervisory meetings, court proceedings, and other required meetings.
Coordinate and track referrals, follow up on service access and participation, and support continuity of care.
Prioritize evidence-based, Family First-aligned, and community-based services when appropriate and available.
Complete case notes, assessments, service plans, contact records, court reports, weekly reports, statistical reports, and other required documentation accurately and on time.
Maintain confidential records in VisionQuest and agency-approved systems and comply with documentation, privacy, and information-sharing requirements.
Follow referring agency procedures, applicable state regulations, child protective services laws, mandated reporting requirements, VisionQuest policies, and contractual expectations.
Immediately communicate suspected abuse, neglect, safety threats, critical incidents, or significant changes in family circumstances according to required protocols.
Participate in supervision, case consultation, quality assurance review, required training, and continuous quality improvement activities.
Travel throughout the assigned service area for home visits, meetings, court proceedings, and service coordination.
Transport children, youth, or family members when authorized and necessary to support program services.
Maintain a flexible schedule, including evenings or other nontraditional hours, when needed to engage families and meet service requirements.
Perform other tasks and responsibilities as assigned by supervisors.