CRISIS CASE MANAGER OVERNIGHT

Pawnee Mental Health Services Inc•Manhattan, KS

5d•Onsite

About The Position

Pawnee Mental Health is seeking a Crisis Case Manager to support people experiencing mental health or substance use challenges. The role combines on-site work at the Crisis Stabilization Unit (CSU) with community-based mobile crisis work. It involves treatment and discharge planning, CSU operations, care coordination, crisis admissions, crisis-line coverage, and support for mobile crisis responses. The position also serves as the shift charge point of contact, coordinating workflow and client-care needs across CSU, mobile, and outpatient crisis staff. Work takes place in a high-intensity setting with clients of all ages in acute crisis and includes nights and weekends.

Requirements

Bachelor’s degree in a human service field or equivalent work experience, or a combination of human-services work experience and education, with one year of experience substituting for one year of education.
One year of experience working in mental health or crisis services.
Strong oral and written communication skills in English.
Basic personal computer skills to enter, retrieve, and use electronic data.
Valid driver’s license and automobile liability insurance maintained in accordance with Pawnee policy and procedure.
Criminal and other applicable background-check results must meet Pawnee Mental Health Services’ approval.

Nice To Haves

Knowledge of the needs and challenges of adults and children experiencing Severe and Persistent Mental Illness and Severe Emotional Disturbance.
General knowledge of mental health, substance use, and housing systems of care.
Experience with Microsoft Office software.
Basic CPR, First Aid, and/or MANDT certification; certification will be required at the earliest opportunity if not already held.

Responsibilities

Collaborate with the interdisciplinary team to develop and implement person-centered treatment and crisis stabilization plans.
Support discharge planning with the Crisis Therapist, including safe community reintegration, follow-up care, and coordination with external providers.
Support CSU daily operations, including cleaning, laundry, meal services, 15-minute rounds, contraband checks, and documentation.
Provide transportation for clients admitted to the CSU or using Crisis Services.
Gather appropriate documentation for the electronic health record.
Link clients to behavioral health services, substance use treatment, housing, and social supports.
Coordinate referrals to transitional housing and help clients navigate housing applications and requirements.
Monitor post-discharge service engagement and facilitate warm handoffs to community providers.
Assist with crisis intake by gathering information and supporting documentation and verifying eligibility criteria.
Participate in initial stabilization efforts and coordinate logistics for admissions and transfers.
Respond to community-based crisis calls as needed with licensed clinicians, providing case management, safety planning, resource navigation, and family support.
Serve as the point of contact and shift charge during assigned shifts, supporting communication and workflow across CSU, mobile, and outpatient crisis staff.
Triage departmental needs, prioritize client-care tasks, and provide coverage support.
Answer crisis calls and conduct phone triage to assess risk, safety, and level-of-care needs.
Provide phone de-escalation, support, and resource linkage.
Coordinate mobile crisis dispatches or referrals to higher levels of care, including hospitalization when needed.
Document crisis-call information accurately and promptly in the electronic health record.
Complete and maintain required training, follow applicable organizational policies and ethical codes, comply with the Pawnee Code of Conduct, and perform other related duties as assigned.

Benefits

HRSA Health Workforce loan repayment program for health careers.
Medical and vision insurance through BCBS or Aetna.
Dental insurance fully covered by Pawnee for employees.
Kansas Public Employee Retirement System (KPERS) retirement benefits.
Life insurance coverage up to 150% of annual income and long-term disability insurance at no cost.
Eight paid holidays per year.
PTO accruing at 8 hours per month, increasing to 24 days per year after the first anniversary.
A 40-hour bank of paid medical leave.
Employee Assistance Program.
Supplemental benefits, including additional life insurance, ambulance transportation, short-term disability, critical illness, and hospital indemnity coverage.