Crisis Intake Case Manager - Days

Claratel Behavioral Health • Decatur, GA

3d

About The Position

The Case Manager (Paraprofessional) provides direct client support across the Psychiatric Emergency Services (PES) and Crisis Stabilization Unit (CSU) at the DeKalb Regional Crisis Center. The role includes intake and triage in PES and treatment support and discharge coordination in CSU, helping ensure continuity of care from admission through transition. The Case Manager works with multidisciplinary teams to assess psychosocial needs, coordinate services, facilitate groups, and connect clients with community resources. Work is carried out using trauma-informed, recovery-oriented, and client-centered approaches and is coordinated with PES and CSU staff.

The DeKalb Regional Crisis Center serves adults through rapid psychiatric intake and evaluation, temporary observation for clients requiring extended stabilization, and longer crisis stabilization admissions that may include psychiatric stabilization or substance withdrawal management.

The position operates in a high-acuity crisis stabilization environment. Flexible scheduling is required, including evenings, weekends, holidays, or extended hours. The role requires physical and psychological capacity to participate in crisis response when necessary. Pre-employment drug screening and successful completion of a criminal history background check are required.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Proficiency in electronic documentation and computer systems.
• Ability to take and record vital signs.
• Must maintain a valid 3-year Motor Vehicle Report for agency vehicle use.
• Strong de-escalation and behavioral management skills.
• Excellent communication, interpersonal, and conflict resolution skills.
• Highly organized, adaptable, and client-focused.
• Compassionate and effective in fast-paced, high-stress environments.
• Strong writing, documentation, and advocacy skills.
• Physical and psychological capacity to participate in crisis response when necessary.
• Pre-employment drug screening and successful completion of a criminal history background check.

Nice To Haves

• One year of experience in behavioral health, substance use disorder treatment, or crisis stabilization.
• Prior experience in triage, intake, or case management in a psychiatric setting.
• Master’s degree in Social Work (MSW) or Counseling.

Responsibilities

• Greet and engage clients presenting to PES, including walk-ins, law enforcement drop-offs, and emergency referrals.
• Collect demographic, psychosocial, and insurance information at intake.
• Obtain and record vital signs, screen for immediate safety risks, and identify medical or psychiatric needs.
• Support clinicians and nurses in determining acuity and the appropriate level of care.
• Secure personal belongings and conduct safety checks according to PES policy.
• Assist with involuntary admission paperwork (1013/1014/1021) as directed.
• Conduct daily assessments of client needs, barriers, and psychosocial stressors.
• Review and update Individual Treatment Plans to reflect client progress and treatment team goals.
• Provide one-to-one support, behavioral coaching, and crisis de-escalation as needed.
• Observe, document, and report changes in client status to clinical staff.
• Facilitate psychoeducational, skills-based, and recovery-oriented groups.
• Document group attendance, participation, and therapeutic response in accordance with policy.
• Support clients in developing WRAP (Wellness Recovery Action Plans) and SNAP (Safety Needs and Action Plans).
• Educate clients about coping strategies, self-care, and available community resources.
• Assist clients in securing short- and long-term placements, such as shelters, group homes, and inpatient facilities.
• Coordinate follow-up appointments with psychiatric, medical, or substance use providers.
• Arrange transportation for clients who cannot arrange their own.
• Conduct family meetings to support discharge planning when appropriate.
• Complete discharge documentation and submit authorizations and referrals in a timely manner.
• Enter accurate service authorizations, reauthorizations, and concurrent requests into the EHR.
• Maintain timely, accurate, and detailed documentation of client interactions.
• Attend daily treatment team meetings and shift reports and contribute case management updates.
• Complete incident reports as necessary, ensuring accurate and timely submission.
• Maintain certifications in CPR, First Aid, CPI Training, and MindSet Training.

What This Job Offers

• Job Type: Full-time