Case Manager - Crisis Triage

ZEPF CENTER•Toledo, OH

About The Position

Zepf Center is seeking a full-time Crisis Triage Case Manager to provide care in its Emergency Services department. Emergency Services is a 24/7 comprehensive program that assesses Lucas County adults, children, and adolescents experiencing psychiatric or behavioral crises. The role meets with individuals who present to the agency to triage their needs, risk, and next steps. Working in collaboration with mental health professionals and other providers, the Case Manager gathers information, provides crisis intervention and outreach, coordinates services, supports clients and families, completes documentation, and helps connect individuals to identified services. The position requires flexibility, professionalism, accurate recordkeeping, and a commitment to teamwork and a nonviolent, trauma-informed environment.

Requirements

Must be eligible to be a qualified mental health specialist under Ohio Medicaid.
Must have a CDCA or be willing to obtain one within 90 days of hire.
Bachelor’s degree in a related field or at least three years of work experience in mental health.
Must possess a valid Ohio driver’s license.
Must be eligible to drive company vehicles and meet eligibility requirements for coverage under the agency’s commercial insurance carrier.
Those who drive personal vehicles for business must provide proof of active auto insurance.
Must be detail-oriented and accurate, organized, able to interpret information, and skilled in problem-solving and multitasking.
Must be conscientious and adaptable, with a professional approach to work and relationships with staff, clients, and the public.

Responsibilities

Gather collateral information at the scene and by phone, in collaboration with the Mental Health Professional/Health Officer, to help resolve crises in the community.
Provide outreach services, including crisis intervention.
Work with patients’ primary psychiatrists or providers, case managers, and counselors.
Facilitate client care in consultation with the Mental Health Professional/Health Officer and the patient’s primary case manager, counselor, or medical provider.
Make phone calls and coordinate services.
Provide one-on-one assistance to clients and significant others or families; monitor client behavior and mental status; and document services in client charts.
Answer the Hotline as needed, gather collateral information, and provide information and referrals to community services.
Run the intake board and coordinate outreach runs among Emergency Services, Outreach, CACSU, CSU, and Helpline.
Work flexibly with other team members.
Complete individualized service plans for individuals following up with Zepf Center.
Track show-rate data and assist with linkage to identified next steps in service.
Enter information from client-completed documentation, including demographics and screening tools.
Assist clients with completing and signing paperwork when needed.
Attend agency and unit meetings and complete reports, including contact sheets, shift reports, and crisis alerts.
Complete required chart and telephone documentation in the EHR in a timely manner.
Document service provision and billing information accurately to support reimbursement.
Maintain competence and annual certification in CPR, First Aid, and Crisis Intervention.
Cross-train in other crisis units, including CSU and Urgent Care.
Perform other duties as assigned.
Demonstrate attention to detail, organizational skills, sound interpretation and problem-solving abilities, and the ability to multitask.
Demonstrate professionalism, teamwork, and adherence to agency and professional codes of ethics.
Support the agency mission, vision, goals, philosophy, policies, and procedures; strive to improve agency operations and client satisfaction.
Help cultivate a nonviolent, trauma-informed environment through Sanctuary values, techniques, process teams, and initiatives.