Eligibility Specialist - Case Manager

Knowledge Services•Scottsburg, IN

4d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to assist the FSSA/Division of Family Resources (DFR) in processing public assistance applications and ongoing case documents for Indiana residents. DFR determines eligibility for programs including TANF cash assistance, SNAP, and Medicaid. The role involves collecting and reviewing client information, verifying eligibility documentation, and responding to client inquiries. Extensive training is provided, and the position offers potential for promotion. The role is located in Scottsburgh, Indiana, and has a 37.5-hour work week, Monday through Friday, from 8:00 a.m. to 4:30 p.m. The wage is $16.50 per hour.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state or local government, or employment/training programs is desired.
Strong organizational and analytical skills and ability to work as part of a team.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Previous Case Manager experience is a plus.
Associate or bachelor's degree in Counseling or Social Services preferred.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or phone conversations with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.