Eligibility Specialist - Case Manager

Knowledge Services•Shelbyville, IN

5d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to work with the FSSA/Division of Family Resources (DFR) in Shelbyville, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF cash assistance, SNAP, and Medicaid. Eligibility Specialists help gather and verify applicant information and use an automated program to determine eligibility under state policies and program requirements. The position includes an extensive training program and offers the potential for promotion. The position pays $18.00 per hour and has a 37.5-hour work week, Monday through Friday, 8:00 a.m. to 4:30 p.m. Paid time off and benefits are offered. Knowledge Services is a certified woman-owned professional services organization headquartered in Indianapolis, established in 1994, with more than 1,500 employees and offices throughout North America. It provides managed service programs, employer-of-record and payrolling services, recruitment, and staffing services to organizations across multiple industries.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state government, or local government pertaining to employment or training programs is desired.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Strong customer service background and a professional demeanor.
Highly organized and analytical team player.
Able to work independently; self-starting, reliable, and dependable.

Nice To Haves

Previous Case Manager experience is a plus.
An Associate or Bachelor's degree in Counseling or Social Services is preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs from clients, either face-to-face or by phone.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.