Eligibility Specialist - Case Manager

DFR•Bedford, IN

1d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR), located in Bedford, Indiana. The position assists with processing applications and supporting documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists collect and verify information, explain relevant program requirements, enter information into a state database, and use an automated program to determine eligibility. The role includes an extensive training program and potential for promotion. The position pays $16.50 per hour and offers paid time off and benefits. The schedule is 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. Knowledge Services is a certified woman-owned professional services organization established in 1994 and headquartered in Indianapolis, Indiana. It has more than 1,500 employees and provides managed service programs, employer-of-record and payrolling services, national recruitment, and staffing services.

Requirements

High school diploma or GED.
Two years of experience in a social service environment, state government, or local government pertaining to employment or training programs is desired.
Highly organized and analytical, with the ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Previous Case Manager experience.
Bachelor’s or associate degree in Counseling or Social Services is preferred.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs from clients, either face-to-face or by phone.
Verify that information is collected accurately and complies with state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.