Eligibility Specialist - Case Manager

DFR•Scottsburg, IN

2d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) in Scottsburgh, Indiana. The position assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF cash assistance, SNAP, and Medicaid. Eligibility Specialists collect and verify information, explain program requirements, and use automated systems to help determine eligibility under state policies. The role offers an extensive training program and potential for promotion. It is a 37.5-hour work week, Monday through Friday, from 8:00 a.m. to 4:30 p.m., at $16.50 per hour. Knowledge Services is an equal opportunity employer and will provide reasonable accommodations to individuals with disabilities.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state government, or local government pertaining to employment or training programs is desired.
Strong organizational and analytical skills and the ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Previous Case Manager experience is a plus.
A bachelor's or associate degree in Counseling or Social Services is preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs, in person or by phone, with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use automated programs to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.