Eligibility Specialist - Case Manager

Knowledge Services•Indianapolis, IN

1d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) in Indianapolis, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists collect and verify client information, review program regulations and requirements, and use an automated program to determine eligibility. The position includes an extensive training program and offers potential for promotion. The role is scheduled for 37.5 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The wage is $18.00 per hour. Paid time off and benefits are offered. The job frequently requires sitting and handling objects with the hands. It occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. Knowledge Services provides reasonable accommodations to individuals with disabilities and is an equal opportunity employer committed to an inclusive culture.

Requirements

Highly organized and analytical team player.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Able to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs, is desired.

Nice To Haves

Previous Case Manager experience is a plus.
Associate or bachelor's degree in Counseling or Social Services preferred.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs through in-person or telephone conversations with clients.
Verify that information is accurate and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries in a timely manner by phone or email.