Eligibility Specialist - Case Manager

DFR • Shelbyville, IN

1d • Onsite

About The Position

Knowledge Services has an opportunity with the FSSA/Division of Family Resources (DFR) for an Eligibility Specialist in Shelbyville, Indiana. The role supports the processing of applications and documents for Indiana residents requesting or receiving public assistance. The DFR determines eligibility for programs including TANF, SNAP, and Medicaid. Eligibility Specialists gather and verify information, explain program requirements, and use an automated program and state database to support eligibility determinations. The position includes an extensive training program and potential for promotion. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for a 37.5-hour work week. The wage is $18.00 per hour, and the role offers paid time off and benefits.

Requirements

• High school diploma or GED required.
• Two years of experience in a social service environment, state or local government, pertaining to employment or training programs is desired.
• Strong written and verbal communication skills.
• Solid computer skills, including Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Highly organized and analytical team player.
• Independent, self-starting, reliable, and dependable.
• Strong customer service background and professional demeanor.

Nice To Haves

• Previous Case Manager experience is a plus.
• A bachelor's or associate degree in Counseling or Social Services is preferred.
• Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

• Gather data for relevant assistance programs through face-to-face meetings or phone conversations with clients.
• Verify that information is gathered accurately and meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other financial or legal documents.
• Review regulations and program requirements with clients.
• Use an automated program to determine eligibility for state assistance programs.
• Enter data into the state database.
• Respond to inquiries in a timely manner by phone or email.

Benefits

• Paid time off
• Benefits
• Extensive training program
• Potential for promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED