Eligibility Specialist - Case Manager

DFR•Bloomington, IN

3d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to work with the FSSA/Division of Family Resources (DFR) at 1531 S Curry Pike, Bloomington, Indiana. The role assists with processing applications and documents for Indiana residents applying for or receiving public assistance, including TANF, SNAP, and Medicaid. DFR determines eligibility for these programs. The position provides extensive training and the opportunity to make an immediate impact in the community, with potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for a 37.5-hour work week. The wage is $18.00 per hour, and the role offers paid time off and benefits. Knowledge Services was established in 1994 and is headquartered in Indianapolis. It is a certified woman-owned professional services organization with more than 1,500 employees and offices throughout North America. The company provides managed service programs, employer-of-record and payrolling services, national recruitment, and staffing services.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs is desired.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Highly organized and analytical team player.
Independent, self-starting, reliable, and dependable work style.
Strong customer service background and professional demeanor.

Nice To Haves

Previous Case Manager experience is a plus.
An Associate or Bachelor's degree in Counseling or Social Services is preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs from clients, either face-to-face or by phone.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.