Eligibility Specialist - Case Manager

Knowledge Services•Greencastle, IN

1d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) in Greencastle, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists help gather and verify information used to determine eligibility under state policies and program requirements. The position provides an opportunity to contribute to the community and may offer potential for promotion. An extensive training program is provided. The role has a 37.5-hour work week, Monday through Friday, from 8:00 AM to 4:30 PM, and pays $16.50 per hour. Paid time off and benefits are offered. Knowledge Services is a certified woman-owned professional services organization established in 1994 and headquartered in Indianapolis, Indiana, with more than 1,500 employees in offices throughout North America. The company provides managed service programs, employer-of-record and payrolling services, recruitment, and staffing services. It is an equal opportunity employer committed to a diverse workforce and inclusive culture, and provides reasonable accommodations to individuals with disabilities.

Requirements

Strong organizational and analytical skills and ability to work as part of a team.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs, is desired.

Nice To Haves

Previous Case Manager experience is a plus.
Associate or bachelor's degree in Counseling or Social Services preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather information for relevant assistance programs through in-person or telephone discussions with clients.
Verify that information is accurate and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.