Housing Stabilization Case Manager $2,500 retention bonus

Care New England Health System•Providence, RI

10h

About The Position

The Providence Center Housing Stabilization Case Manager provides housing case management support for the housing department and delivers housing stabilization services to participants. The role includes filing, preparing documentation, creating and maintaining Excel spreadsheets, entering data in EPIC, and coordinating referrals for supportive services. The position works with supervisors, program staff, clinical programs, outside providers, and community agencies to coordinate participant services, track engagement and service measures, complete required records, and support program workflows. It also provides direct alcohol and drug counseling and case management to individuals with substance use disorders.

Requirements

Bachelor’s degree in a human services field.
At least 6 months to 1 year of housing or case management experience.
Ability to work with a diverse population and interact comfortably with clients and outside agencies.
Good organizational skills.
Excellent communication skills.
Strong computer skills, including Excel knowledge sufficient to create spreadsheets using formulas.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations to consumers and employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out written, oral, or diagrammed instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to perform each essential duty satisfactorily.

Nice To Haves

Bilingual skills preferred.

Responsibilities

Support consumers and department staff through a variety of duties.
Collaborate with a supervisor to schedule interactions with recipients and meet monthly target measures.
Work with staff to open Housing Episodes in EPIC so participants have a medical record number for service documentation.
Respond to calls from internal and outside agencies, insurance companies, staff, and consumers; refer callers to the appropriate staff member, service component, or community resource.
Answer calls courteously, transfer calls appropriately, and ensure messages contain accurate names, phone numbers, and brief call details.
Investigate questions when the answer is not known and follow through until resolution.
Manage group-folder data to track target measures.
Complete intakes and treatment plans for Housing Stabilization services.
Provide Housing Stabilization services to participants.
Update the census and track each participant’s service hours.
Complete quick notes for services provided directly to tenants or on their behalf.
Follow up with outside providers to track participant engagement and ensure releases are complete and valid.
Schedule intakes for new participants and assist with referrals to outside agencies as needed.
Attend HSP meetings to discuss workflow, targets, and billing.
Work with clinical programs to identify services needed by recipients.
Copy, scan, fax, and file materials, charts, and notes as needed.
Work with EOHHS on prior authorizations, correspondence, and required tracking data.
Provide direct alcohol and drug counseling and case management to individuals with substance use disorders.
Maintain cooperative relationships with employees, consumers, and the public; treat consumers and peers with respect.
Work cooperatively with colleagues and supervisors, address problems constructively, and accept and use direction and supervision.
Attend trainings and conferences, participate on Center committees, and provide feedback to staff about educational programs attended.
Attend mandatory in-service and other required trainings.
Perform other duties as assigned or needed.