Stabilization Case Manager

The Coalition for the Homeless of Central Florida•Orlando, FL

22h

About The Position

The Stabilization Case Manager provides housing-focused case management to participants in the Rapid Rehousing (RRH) Program and shelter guests transitioning into permanent housing with financial assistance through Orange County-funded programs. The role helps individuals and families secure stable housing and address barriers to long-term housing retention. It requires professionalism, adaptability, and a commitment to the Coalition’s values of dignity, respect, and cooperation. The Case Manager supports clients throughout the housing process, including coordinating moving logistics and administering rental support. The position is hourly, non-exempt, and full-time, and reports to the CWF Program Manager. The schedule is flexible and may include evenings or weekends to meet clients at times convenient to them. Candidates must have a valid Florida driver’s license, pass an MVR, and successfully complete a Level II Background Screening with eligible status.

Requirements

An associate’s degree or equivalent college credits in a social services field, or five or more years of documented case management experience for candidates without a degree.
At least three years of documented case management experience.
Proficiency in written and verbal communication.
A valid Florida driver’s license and successful MVR screening.
Ability to successfully complete a Level II Background Screening and receive eligible status.
Knowledge of housing programs, housing resources, and supportive services for individuals experiencing homelessness.
Ability to develop, implement, and adjust individualized housing stability plans.
Competence in conducting housing searches, negotiating leases, and mediating with landlords.
Ability to maintain professional boundaries while demonstrating empathy and respect.
Proficiency in HMIS, including data entry, case notes, and reporting.
Ability to collaborate effectively with internal teams and external partners.
Ability to maintain confidentiality and comply with agency policies and procedures.
Flexibility to work occasional evenings or weekends and meet clients outside the regular work schedule when convenient for them.

Nice To Haves

A bachelor’s degree.
Experience in homeless services, case management, mental health, permanent supportive housing, or rapid rehousing.
Bilingual abilities.
Veteran status.

Responsibilities

Maintain regular client contact throughout case management and document interactions and case notes in HMIS within 24 hours.
Work collaboratively with clients using a strengths-based approach to develop and update individualized Housing Stability Plans that address barriers to permanent housing.
Develop comprehensive monthly budgets with clients to support money management, bill payment, and financial stability.
Help clients identify suitable permanent housing options based on their needs, preferences, and financial resources, using Housing Connector or other resources.
Support clients through the housing process, including completing applications, paying application fees, and negotiating lease agreements with landlords.
Help clients obtain household items through the donations department.
Mediate landlord-tenant issues and de-escalate crises as needed.
Provide time-limited, targeted services to help clients stabilize quickly in permanent housing.
Connect clients to resources supporting safety, well-being, and long-term goals, including childcare, employment, behavioral health, financial assistance, and healthcare.
Monitor housing stability and support crisis resolution, at a minimum during periods of rental assistance.
Maintain and submit required documentation for monthly reporting.
Demonstrate and role-model effective team behaviors and communication with staff and clients.
Treat clients, volunteers, and staff with respect and dignity and maintain strict confidentiality.
Meet newly assigned clients within one business day of assignment.
Keep client files accurate, complete, and up to date.
Evaluate and adjust housing plans as action steps are completed or new goals arise, empowering clients to participate in goal setting.
Gather necessary client documents, such as identification, birth certificates, and Social Security cards; upload them to HMIS and help clients obtain missing documents.
Schedule regular client appointments to monitor progress and ensure goals remain on track.