Stabilization Case Manager

The Coalition for the Homeless of Central Florida•Orlando, FL

About The Position

The Stabilization Case Manager provides stabilization case management to participants in the Rapid Rehousing (RRH) Program and/or shelter guests transitioning into permanent housing with financial assistance through Orange County-funded programs. Using a housing-focused approach, the Case Manager helps individuals and families secure stable housing while addressing barriers to long-term housing retention. The role assists clients throughout the housing process, including coordinating moving logistics and administering rental support. It requires professionalism, adaptability, and a strong commitment to the Coalition’s values, fostering an environment of dignity, respect, and cooperation. The position is hourly, non-exempt, and full-time, and reports to the CWF Program Manager. The employee may be required to carry out other job-related duties as assigned. The description does not create an employment contract other than an at-will employment relationship.

Requirements

At least an associate’s degree or equivalent number of college credits in a social services field; candidates without a degree may be considered with five or more years of documented case management experience.
At least three years of documented case management experience.
Proficiency in written and verbal communication.
Valid Florida driver’s license and successful completion of a motor vehicle record (MVR) check.
Ability to successfully complete a Level II Background Screening and receive eligible status.
Knowledge of housing programs, housing resources, and supportive services for individuals experiencing homelessness.
Ability to develop, implement, and adjust individualized housing stability plans.
Competence in conducting housing searches, negotiating leases, and mediating with landlords.
Ability to maintain professional boundaries while demonstrating empathy and respect.
Proficiency in HMIS, including data entry, case notes, and reporting.
Ability to collaborate effectively with internal teams and external partners.
Ability to maintain confidentiality and adhere to agency policies and procedures.
Willingness and ability to work a flexible schedule, including some evenings and/or weekends, and meet clients at times convenient for them outside the regular work schedule.

Nice To Haves

A bachelor’s degree.
Experience in homeless services, case management, mental health, permanent supportive housing, or rapid rehousing.
Bilingual ability; bilingual candidates are encouraged to apply.
Veteran status; veterans are encouraged to apply.

Responsibilities

Maintain regular contact with clients throughout case management and document all interactions and case notes in HMIS within 24 hours.
Collaborate with clients using a strengths-based approach to develop and update individualized Housing Stability Plans addressing barriers to permanent housing.
Create comprehensive monthly budgets with clients to support money management, bill payment, and financial stability.
Help clients identify suitable permanent housing options based on their needs, preferences, and financial resources, using Housing Connector or other housing resources.
Support clients through the housing process, including completing applications, paying application fees, and negotiating lease agreements with landlords.
Help clients obtain household items through the donations department.
Mediate tenant issues with landlords and de-escalate crises as needed.
Provide time-limited, targeted services to help clients stabilize quickly in permanent housing.
Connect clients with resources supporting safety, well-being, and long-term goals, such as childcare, employment, behavioral health, financial assistance, and healthcare.
Monitor housing stability and support crisis resolution, at a minimum during periods of rental assistance.
Maintain and submit required documentation for monthly reporting.
Demonstrate and role model effective team behaviors and communication with staff and clients.
Treat clients, volunteers, and staff with respect and dignity, and maintain strict confidentiality.
Meet newly assigned clients within one business day of assignment.
Ensure client files are accurate, complete, and up to date.
Evaluate and adjust housing plans as action steps are completed or new goals arise, empowering clients to participate actively in goal setting.
Gather necessary client documents, such as identification, birth certificates, and Social Security cards, and upload them to HMIS; assist clients in obtaining missing documents.
Schedule regular client appointments to monitor progress and ensure goals remain on track.