Stabilization Case Manager

The Coalition for the Homeless of Central Florida•Orlando, FL

13h

About The Position

The Stabilization Case Manager provides housing-focused case management to participants in the Rapid Rehousing (RRH) Program and/or shelter guests transitioning into permanent housing with financial assistance through Orange County-funded programs. The role helps individuals and families secure stable housing and address barriers to long-term housing retention. The Case Manager supports clients throughout the housing process, including coordinating moving logistics and administering rental support, while upholding the Coalition’s values and fostering dignity, respect, and cooperation. This position requires professionalism, adaptability, and collaboration with clients, staff, and external partners. The Case Manager provides time-limited, targeted services, monitors housing stability, assists with crisis resolution, and maintains complete and timely case records and reporting. The position is hourly, non-exempt, and full-time.

Requirements

Associate’s degree or equivalent college credits in a social services field; candidates without a degree may be considered with five or more years of documented case management experience.
At least three years of documented case management experience.
Proficiency in written and verbal communication.
Valid Florida driver’s license and ability to pass an MVR.
Knowledge of housing programs, housing resources, and supportive services for people experiencing homelessness.
Ability to develop, implement, and adjust individualized housing stability plans.
Competence in housing searches, lease negotiations, and landlord mediation.
Ability to maintain professional boundaries while demonstrating empathy and respect.
Proficiency in HMIS, including data entry, case notes, and reporting.
Ability to collaborate effectively with internal teams and external partners.
Ability to maintain confidentiality and follow agency policies and procedures.
Flexible schedule that can include occasional evenings or weekends and meeting clients outside regular work hours.

Nice To Haves

Bachelor’s degree preferred.
Experience in homeless services, case management, mental health, permanent supportive housing, or rapid rehousing preferred.
Bilingual candidates and veterans are encouraged to apply.

Responsibilities

Maintain regular contact with clients and document interactions and case notes in HMIS within 24 hours.
Collaborate with clients using a strengths-based approach to develop and update individualized Housing Stability Plans.
Develop monthly budgets with clients to support money management, bill payment, and financial stability.
Help clients identify suitable permanent housing options based on their needs, preferences, and resources, using Housing Connector or other resources.
Support clients with housing applications, application fees, and lease negotiations with landlords.
Help clients obtain household items through the donations department.
Mediate tenant issues with landlords and de-escalate crises as needed.
Provide time-limited, targeted services to help clients stabilize in permanent housing.
Connect clients to resources that support safety, well-being, and long-term goals, including childcare, employment, behavioral health, financial assistance, and healthcare.
Monitor housing stability and support crisis resolution, at a minimum during periods of rental assistance.
Maintain and submit required documentation for monthly reporting.
Model effective teamwork and communication with staff and clients.
Treat clients, volunteers, and staff with respect and dignity and maintain strict confidentiality.
Meet newly assigned clients within one business day of assignment.
Ensure client files are accurate, complete, and up to date.
Evaluate and adjust housing plans as action steps are completed or new goals arise, and empower clients to participate in goal setting.
Gather client documents, upload them to HMIS, and assist clients in obtaining missing documents.
Schedule regular client appointments to monitor progress and ensure goals remain on track.
Perform other job-related duties as instructed by authorized personnel.