Care Manager Jobs

About The Position

Requirements

• A B.A. degree in Social Work and at least four years of experience in the child welfare field; or nursing, public health, or qualified Health Care Practitioner background with 2–5 years of administrative, clinical, and supervisory/managerial experience.
• Knowledge of best practices in health, preventive, and wellness care for children and families.
• Passion and knowledge for advocating on behalf of staff, children, and families.
• Demonstrated professionalism and ability to maintain workplace boundaries.
• Ability to promote a productive and positive work atmosphere.
• Ability to uphold the agency/program vision and mission in interactions with colleagues and families served.
• Ability to adhere to the agency Code of Conduct.
• Strong teamwork, communication, and leadership skills.
• Ability to work well with others and provide direction and guidance to subordinates.
• Ability to maintain a high level of confidentiality.
• Ability to develop trusting and supportive relationships with subordinates.
• Sensitivity to cultural differences among staff and clients.
• Excellent crisis-intervention skills and ability to remain calm during crisis situations.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Oversee identification of eligible Health Home members from agency programs and the community, including enrollment and consent processes.
• Provide weekly or bi-weekly administrative and field supervision to a unit or up to eight Care Managers.
• Develop staff leadership qualities and troubleshoot administrative issues.
• Monitor and review Care Management documentation and track cases to ensure required documentation is completed within applicable time frames.
• Attend forums and meetings, participate in conference calls, accompany Care Managers on field visits, and support case discussions and community support-network development.
• Provide compliance support concerning documentation, case tracking, and interdisciplinary team meetings.
• Review electronic case records and/or personnel files during supervision to ensure compliance.
• Provide performance feedback, recognition, rewards, and disciplinary action with Human Resources’ assistance when necessary.
• Maintain Care Managers’ schedules and assignments, and provide internal and external case coverage when applicable.
• Provide direct Care Management services when Care Management staff are absent.
• Coordinate and ensure execution of audit-preparation plans.
• Ensure electronic health records are current and required documentation is uploaded.
• Provide Directors with audit-readiness information, including KPI data, unit case-record data, and monthly visit counts.
• Schedule Care Managers for required DOH, Lead Health Home, SCO, Foothold, LMS/Relias, and other training.
• Complete mandated reporter training upon hire and annual SCO training covering OSHA, HIPAA, Corporate Compliance, and Mandated Reporter requirements.
• Complete and monitor mandated annual staff-development training.
• Facilitate training as needed and ensure continuing professional development.
• Monitor and address Care Management program changes, follow up with Care Managers, and provide constructive feedback to the Administrative Team.
• Provide Care Management staff with ongoing education about program policies and procedures.
• Foster partnerships within the program to promote children’s and families’ well-being, self-determination, and empowerment.
• Perform other duties as assigned.