Care Manager Supervisor

SCO Family of Services•Town of Huntington, NY

About The Position

The Care Manager Supervisor oversees Health Home member identification, enrollment, and consent processes and provides administrative and field supervision to Care Managers. The supervisor supports staff development, monitors case documentation and compliance, reviews electronic records, maintains staff schedules and case coverage, and provides direct Care Management services when staff are absent. The role also supports audit preparation, tracks performance indicators and case activity, and reports relevant information to Directors. The supervisor schedules and monitors required staff training, completes mandated training, facilitates training as needed, and promotes continuing professional development. The role monitors changes in the Care Management program, provides ongoing education on policies and procedures, and fosters partnerships that support children’s and families’ well-being, self-determination, and empowerment. The successful candidate demonstrates professionalism, maintains workplace boundaries and confidentiality, supports the agency’s mission and code of conduct, and provides effective leadership and guidance to staff. They must be able to work collaboratively, communicate well, respond calmly in crisis situations, and show sensitivity to cultural differences among staff and clients.

Requirements

A B.A. degree in Social Work and at least four years of experience in the child welfare field; or nursing, public health, or qualified Health Care Practitioner background with 2–5 years of administrative, clinical, and supervisory/managerial experience.
Knowledge of best practices in health, preventive, and wellness care for children and families.
Passion and knowledge for advocating on behalf of staff, children, and families.
Demonstrated professionalism and ability to maintain workplace boundaries.
Ability to promote a productive and positive work atmosphere.
Ability to uphold the agency/program vision and mission in interactions with colleagues and families served.
Ability to adhere to the agency Code of Conduct.
Strong teamwork, communication, and leadership skills.
Ability to work well with others and provide direction and guidance to subordinates.
Ability to maintain a high level of confidentiality.
Ability to develop trusting and supportive relationships with subordinates.
Sensitivity to cultural differences among staff and clients.
Excellent crisis-intervention skills and ability to remain calm during crisis situations.

Nice To Haves

Master’s degree preferred.

Responsibilities

Oversee identification of eligible Health Home members from agency programs and the community, including enrollment and consent processes.
Provide weekly or bi-weekly administrative and field supervision to a unit or up to eight Care Managers.
Develop staff leadership qualities and troubleshoot administrative issues.
Monitor and review Care Management documentation and track cases to ensure required documentation is completed within applicable time frames.
Attend forums and meetings, participate in conference calls, accompany Care Managers on field visits, and support case discussions and community support-network development.
Provide compliance support concerning documentation, case tracking, and interdisciplinary team meetings.
Review electronic case records and/or personnel files during supervision to ensure compliance.
Provide performance feedback, recognition, rewards, and disciplinary action with Human Resources’ assistance when necessary.
Maintain Care Managers’ schedules and assignments, and provide internal and external case coverage when applicable.
Provide direct Care Management services when Care Management staff are absent.
Coordinate and ensure execution of audit-preparation plans.
Ensure electronic health records are current and required documentation is uploaded.
Provide Directors with audit-readiness information, including KPI data, unit case-record data, and monthly visit counts.
Schedule Care Managers for required DOH, Lead Health Home, SCO, Foothold, LMS/Relias, and other training.
Complete mandated reporter training upon hire and annual SCO training covering OSHA, HIPAA, Corporate Compliance, and Mandated Reporter requirements.
Complete and monitor mandated annual staff-development training.
Facilitate training as needed and ensure continuing professional development.
Monitor and address Care Management program changes, follow up with Care Managers, and provide constructive feedback to the Administrative Team.
Provide Care Management staff with ongoing education about program policies and procedures.
Foster partnerships within the program to promote children’s and families’ well-being, self-determination, and empowerment.
Perform other duties as assigned.