Care Manager Supervisor

SCO Family of Services•Dix Hills, NY

About The Position

The Care Manager Supervisor oversees identifying eligible Health Home members from other agency programs and the community, including the enrollment and consent process. The role provides administrative field supervision to a unit or up to eight Care Managers, supports staff leadership and development, monitors required documentation and case tracking, and ensures compliance with governing-body requirements and timelines. The supervisor attends meetings and conference calls, accompanies Care Managers on field visits, helps locate and develop community support networks, and provides compliance support for documentation, case tracking, and interdisciplinary team meetings. The supervisor reviews electronic case records and personnel files, gives performance feedback and recognition, and may coordinate disciplinary action with Human Resources. Responsibilities also include maintaining work schedules and assignments, arranging case coverage, providing direct Care Management services when staff are absent, coordinating audit preparation, and reporting audit-readiness information and Key Performance Indicator data to Directors. The role keeps electronic health records current and required documentation uploaded. The supervisor schedules required training, completes and monitors mandated annual staff-development training, facilitates training as needed, and supports continuing professional development. The role monitors changes in the Care Management program, follows up with Care Managers, provides constructive feedback to the Administrative Team, and educates staff about program policies and procedures. It also fosters partnerships that promote the well-being, self-determination, and empowerment of children and families, while upholding agency expectations and maintaining a positive, professional workplace.

Requirements

Bachelor of Arts degree in Social Work and four or more years of experience in the child welfare field; alternatively, a background in nursing, public health, or as a qualified health care practitioner with 2–5 years of administrative, clinical, and supervisory/managerial experience.
Knowledge of best practices for working with children and families in health, preventive, and wellness care.
Passion and knowledge for advocating on behalf of staff, children, and families.
Demonstrated professionalism and ability to maintain workplace boundaries.
Ability to promote a productive and positive work atmosphere and uphold agency/program vision and mission in interactions with colleagues and families served.
Adherence to the agency Code of Conduct.
Strong teamwork, communication, and leadership skills.
Ability to work well with others and provide direction and guidance to subordinates.
Ability to maintain a high level of confidentiality.
Ability to develop trusting and supportive relationships with subordinates.
Sensitivity to cultural differences among staff and clients.
Excellent crisis-intervention skills and ability to remain calm during crisis situations.

Nice To Haves

Master’s degree preferred.

Responsibilities

Oversee identification of eligible Health Home members from agency programs and the community, including enrollment and consent processes.
Provide weekly or bi-weekly administrative field supervision to a unit or up to eight Care Managers.
Develop staff leadership qualities and troubleshoot administrative issues.
Monitor and review Care Management documentation and track cases to ensure required documentation is completed on time.
Attend forums and meetings, participate in conference calls, and accompany Care Managers on field visits for case discussions and supervision.
Assist in locating and creating community support networks.
Provide compliance support for documentation, case tracking, and interdisciplinary team meetings.
Review electronic case records and/or personnel files during supervision to ensure compliance.
Provide performance feedback and recognition, and coordinate disciplinary action with Human Resources when necessary.
Maintain Care Managers’ work schedules and assignments, arrange case coverage, and provide direct Care Management services when staff are absent.
Coordinate and ensure execution of audit-preparation plans.
Ensure electronic health records and required documentation are current and uploaded.
Provide Directors with audit-readiness information, including KPI data, unit case-record data, and monthly visit counts.
Schedule Care Managers for required DOH, Lead Health Home, SCO, Foothold, LMS/Relias, and other trainings.
Complete mandated reporter training upon hire and annually, along with SCO annual training covering OSHA, HIPAA, and Corporate Compliance.
Complete and monitor mandated annual staff-development training, facilitate training as needed, and ensure continuing professional development.
Monitor and address changes in the Care Management program; follow up with Care Managers and provide constructive feedback to the Administrative Team.
Provide staff with ongoing education about program policies and procedures.
Foster program partnerships that promote children’s and families’ well-being, self-determination, and empowerment.
Perform other duties as assigned.