Care Manager Supervisor

CDS Monarch, Inc.•Olean, NY

13d•$0 - $62,353

About The Position

Prime Care Coordination (PCC) is seeking a compassionate Care Manager Supervisor to lead and support professionals serving individuals with intellectual and developmental disabilities (I/DD). The supervisor helps staff support individuals in achieving personal goals, improving health outcomes, and accessing meaningful community supports. The role emphasizes coaching and developing staff, driving quality outcomes, maintaining person-centered care, and ensuring regulatory compliance. The position combines field-based, remote, and office work. The supervisor leads and supports staff across assigned service areas, maintains communication and responsiveness to team and organizational needs, and travels within those areas and periodically to PCC offices and other work-related sites. The role includes scheduled on-call support.

Requirements

At least one year of supervisory or leadership experience.
One of the following education and relevant-experience combinations: a bachelor’s degree and two years of relevant experience; a Registered Nurse license and two years of relevant experience; or a master’s degree and one year of relevant experience.
Relevant experience may include paid or volunteer human services work, such as with the Office of Mental Health or Office of Addiction Services and Supports, or regular direct care, support, coordination, or advocacy for people with developmental disabilities.
Valid driver’s license.
Ability to travel within assigned service areas and periodically to PCC office locations and other work-related sites.
Ability to use technology for documentation and communication.
Ability to conduct in-person visits and meetings as needed.
Strong organizational, communication, and problem-solving skills.
Ability to manage competing priorities in a fast-paced environment.
Professionalism, accountability, sound judgment, and commitment to person-centered care and regulatory excellence.

Responsibilities

Supervise and support assigned staff, including assisting with hiring, scheduling, evaluations, ongoing staff development, team meetings, and individual supervisory meetings.
Review assessments, plans, progress notes, and other documentation to ensure required detail and compliance with regulatory requirements and standards.
Develop and support staff learning and professional development goals, and ensure assigned staff complete required training.
Ensure Care Managers provide services using a person-centered approach aligned with NYS OPWDD Valued Outcomes.
Provide crisis intervention and support to Care Managers to help ensure individuals receive needed supports.
Ensure coverage and provide care coordination for assigned Care Manager caseloads, including covering caseloads as needed.
Monitor development and implementation of Life Plans and other required assessments to support a comprehensive approach to individuals’ clinical and psychosocial needs, choices, and service preferences.
Monitor use of Health Information Technologies for documentation and ensure services are documented according to PCC policies and procedures.
Monitor compliance using available reporting measures, including health outcomes, hospital discharges, incident management, and service provision.
Protect health records and other confidential information in accordance with HIPAA laws and regulations.
Monitor and address customer service concerns in a timely and effective manner.
Assist with internal audits to ensure regulations, compliance standards, and PCC policies and procedures are followed.
Participate in and facilitate individual case reviews and conferences as needed.
Provide reports as assigned by the supervisor.
Maintain compliance with state and federal laws and regulations, Medicaid compliance requirements, and PCC policies and procedures.
Provide on-call support as scheduled.
Participate in and facilitate staff and team meetings.
Perform other duties relevant to the position as requested.