Care Supervisor

Help at Home•Kansas City, MO

11h

About The Position

The Care Supervisor oversees the coordination and quality of home care services for assigned clients. The role assigns homecare aides according to clients’ needs and Plans of Care, monitors aide performance, and communicates schedules and changes to clients, aides, referral sources, and internal staff. The Care Supervisor may maintain client and employee files, provide training, conduct client home visits, and prepare departmental reports. The position also involves documenting client condition and services, addressing complaints and critical incidents, and coaching clients on changes to their Plans of Care. The role requires maintaining confidentiality and compliance with HIPAA, applicable laws, and company policies. It includes regular travel to offices and client homes, including in inclement weather. The position has authority to direct work, train associates, and conduct performance reviews. Pay is USD $19.00–$20.50 per hour.

Requirements

At least 18 years of age.
Basic computer literacy and typing skills.
Current PPD or chest X-ray, if applicable.
Ability to organize, multitask, and manage multiple responsibilities.
Ability to supervise staff and provide feedback to improve services.
Strong problem-solving skills and ability to address conflict professionally.
Compassionate, responsible, and cheerful attitude.
Ability to move, transport, or position up to 50 pounds.
Ability to move about in offices and client homes, including ascending and descending stairs.
Ability to communicate clearly and effectively to exchange information.
Ability to travel regularly, including in inclement weather.

Nice To Haves

High school graduation or equivalent is preferred; a higher level of education or certification may be required.
Medicaid, Waiver, or home healthcare experience preferred.

Responsibilities

Maintain elements of assigned client and employee files and related paperwork, as applicable.
Maintain confidentiality of client and agency information and handle records in accordance with HIPAA guidelines.
Provide direct training, as applicable.
Assign homecare aides based on clients’ needs and Plans of Care.
Monitor assigned homecare aides’ performance to ensure quality service.
Communicate schedules and changes with clients, homecare aides, referral sources, team leads, managers, and branch managers.
Conduct client home visits as applicable to maintain connection with client and caregiver experiences.
Prepare and submit routine departmental reports.
Record and maintain accurate documentation of clients’ conditions and services.
Conduct and document client satisfaction surveys, client home visits, employee evaluations, and employee in-service trainings where applicable.
Handle client complaints and problems, documenting and reporting significant issues for attention or resolution; serve as a mandatory reporter of critical incidents.
Provide education and coaching regarding changes to clients’ Plans of Care.
Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers, and branch managers.
Ensure compliance with local, state, and federal laws and company policies and procedures.
Perform other related duties as assigned.
Conduct performance reviews, train associates, and direct associates’ work.
Travel regularly on a daily or weekly basis, including in inclement weather.