Care Supervisor

Help at Home•Fairfield, IL

About The Position

The Care Supervisor supports high-quality home care services that help clients live independently, safely, and with dignity in their homes. The role assigns and monitors homecare aides, maintains accurate client and employee documentation, coordinates schedules, and supports quality service and compliance. It may include direct training, client visits, satisfaction surveys, employee evaluations, and in-service training. The Care Supervisor also addresses client concerns, provides education and coaching about Plan of Care changes, and maintains positive working relationships with clients, aides, referral sources, and agency staff. Regular daily or weekly travel is required, including in inclement weather. The role pays $19.00 per hour.

Requirements

At least 18 years of age.
High school graduate or equivalent.
Basic computer literacy and typing skills.
Current PPD, or chest X-ray if applicable.
Excellent organizational skills and ability to multitask and manage multiple responsibilities.
Ability to supervise staff and provide feedback to improve services.
Strong problem-solving skills and ability to handle conflict professionally.
Demonstrate compassion, responsibility, and a cheerful attitude.
Ability to move, transport, or position up to 50 pounds.
Ability to move around offices and client homes, including ascending and descending stairs.
Ability to communicate effectively and clearly to exchange information.
Meet other requirements pursuant to applicable state or local rules.

Nice To Haves

Medicaid, Waiver, or Home Healthcare experience.

Responsibilities

Maintain elements of assigned client and employee files and related paperwork, as applicable.
Maintain confidentiality of patient/client and agency information in accordance with HIPAA guidelines.
Provide direct training, as applicable.
Assign homecare aides according to clients’ needs and Plans of Care.
Monitor assigned homecare aides’ performance to ensure quality service.
Communicate schedules and changes with clients, homecare aides, referral sources, team leads, managers, and branch managers.
Conduct client in-home visits, as applicable, to maintain connection with the client and caregiver experience.
Prepare and submit routine departmental reports.
Record and maintain accurate documentation of client condition and services.
Conduct and document client satisfaction surveys, client visits, employee evaluations, and employee in-service training, where applicable.
Handle client complaints and problems, document and report significant issues, and report critical incidents as a mandatory reporter.
Provide education and coaching about changes to a client’s Plan of Care.
Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers, and branch managers.
Ensure compliance with applicable local, state, and federal laws and company policies and procedures.
Conduct performance reviews, train associates, and direct the work of associates.
Perform other related duties as assigned.
Travel regularly on a daily or weekly basis, including in inclement weather.